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May 17, 2008

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CRM Services
ALSO CALLED: eCRM Services DEFINITION: Services that include strategy formulation, software selection, software implementation, business process improvement, team/end-user training, and deployment.

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Oracle Fusion Middleware for Siebel sponsored by Oracle Corporation SOFTWARE DEMO: Posted: 21 Apr 2008 \| Published: 21 Apr 2008 SUMMARY: Oracle Fusion Middleware for Siebel is a market-leading suite of middleware products that are pre-certified with Siebel applications to optimize sales and customer service. TOPICS: Business Processes \| Customer Service \| Middleware \| Realtime Intelligence \| Total Cost of Ownership

PerformanceEdge Overview Demo sponsored by Aspect Software, Inc SOFTWARE DEMO: Posted: 28 Mar 2008 \| Published: 01 Mar 2008 SUMMARY: PerformanceEdge combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to enable organizations to holistically respond to changing business conditions. TOPICS: Campaign Management \| Contact Centers \| eLearning \| Performance Management \| Workforce Management

Accelerators for WebSphere Portal Deliver SOA Business Value sponsored by IBM Software Group SOFTWARE DEMO: Posted: 13 Mar 2008 \| Published: 01 Jan 2007 SUMMARY: This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation. TOPICS: Collaboration \| Customer Service \| Dashboards \| Self-Service \| Servers

MapXtreme 2005 v6.7.1 sponsored by MapInfo Corporation TRIAL SOFTWARE: Posted: 10 Mar 2008 \| Published: 10 Mar 2008 SUMMARY: Leading organizations use mapping and location-based decision and analysis support systems to make better strategic decisions. TOPICS: .NET \| Application Deployment \| Customer Service \| Functional Requirements \| Java \| Location-Based Services \| Location-Based Services (Software) \| Software Development Tools \| Windows

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