Workflow Software

ALSO CALLED: Workflow Automation, Work Flow Software, Workflow Management Software
DEFINITION: Workflow is a term used to describe the tasks, procedural steps, organizations or people involved, required input and output information, and tools needed for each step in a business process. A workflow approach to analyzing and managing a business process can be combined with an object-oriented programming approach, which tends to focus on documents and data. In general, workflow management focuses  … 
Definition continues below.

WORKFLOW SOFTWARE DEFINITION (continued): …  on processes rather than documents. A number of companies make workflow automation products that allow a company to create a workflow model and components such as online forms and then to use this product as a way to manage and enforce the consistent handling of work. For example, an insurance company could use a workflow automation application to ensure that a claim was handled consistently from initial call to final settlement. The workflow application would ensure that each person handling the claim used the correct online form and successfully completed their step before allowing the process … 
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