Customer Service Outsourcing

PRODUCT DEMO: Watch this demo to see how Tivoli Live can help you manage the health and performance of your data center's resources—including operating systems, virtualized servers, middleware and applications.

Posted: 20 May 2011 | Premiered: 20 May 2011

SOFTWARE DOWNLOAD: Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance.

Posted: 15 Jul 2010 | Premiered: 15 Jul 2010

PRODUCT DEMO: This is a demo of an end to end service management solution that spans the entire infrastructure.

Posted: 02 Nov 2007 | Premiered: 01 Nov 2007

TRIAL SOFTWARE: PacketTrap MSP addresses critical challenges service providers face with their customer's networks including: traffic analysis, application and VoIP monitoring, as well as virtualization and private/public cloud management.

Posted: 24 Aug 2011 | Premiered: 23 Aug 2011

SOFTWARE DEMO: This video shows how IBM’s Integrated Service Management for CSPs is a highly scalable solution that improves visibility, control and automation across your business.

Posted: 26 Oct 2010 | Premiered: 22 Oct 2010

TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.

Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

SOFTWARE DOWNLOAD: Download this free trial of Microsoft Office 365 to see the familiar software features of next-generation communications delivered as a cloud service.

Posted: 01 Aug 2012 | Premiered: 01 Aug 2012

PRODUCT DEMO: This product demonstration shows how a unified cloud solution can integrate strategic HR decisions with the financial actions of a business.

Posted: 08 Nov 2012 | Premiered: 08 Nov 2012

TRIAL SOFTWARE: Download this report to discover a three-step process for creating holistic communications across teams, technologies, and mediums, including how to foster cross-channel interaction between departments, create a cohesive communications strategy and more.

Posted: 04 Apr 2013 | Premiered: 04 Apr 2013

TRIAL SOFTWARE: This IT download provides a project management tool known as Atlassian JIRA which is designed to improve the functionality and flexibility of legacy systems.

Posted: 27 Sep 2007 | Premiered: 26 Sep 2007

PRODUCT DEMO: Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.

Posted: 22 Jul 2009 | Premiered: 22 Jul 2009

SOFTWARE DEMO: Receive a free demo of Microsoft Dynamics CRM version 3.0, an all-new customer relationship management (CRM) system that gives every customer-facing employee the information they need to truly impress customers.

Posted: 01 Jun 2007 | Premiered: 01 Jun 2007

SOFTWARE DEMO: Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.

Posted: 24 Oct 2011 | Premiered: 24 Oct 2011

PRODUCT DEMO: Email--Turn on the best filters, and walk away. Better malware detection rate and better spam and phishing catch rate--simply more effective than other filters. If that sounds like something you need, install a free trial of McAfee Email and Web Security Virtual Appliance behind your existing spam filter and see what real protection offers.

Posted: 02 Sep 2009 | Premiered: 02 Sep 2009

TRIAL SOFTWARE: WebSphere Application Server Community Edition is a pre-integrated, lightweight Java platform application server built on Apache Geronimo technology. Download now to experience how it harnesses the latest innovations from the open source community to deliver a readily accessible and flexible foundation for developing and deploying Java apps.

Posted: 09 Jun 2011 | Premiered: 09 Jun 2011

PRODUCT DEMO: Download Talend ESB here and find out first-hand what ESB can do for your business.

Posted: 24 May 2011 | Premiered: 24 May 2011

SOFTWARE DEMO: Watch how you can easily consolidate data off spreadsheets into Oracle Database 10g and create a secure web application in minutes using your favorite web browser.

Posted: 04 Dec 2006 | Premiered: 04 Dec 2006

SOFTWARE DOWNLOAD: IBM WebSphere Application Server for Developers is offering at no charge to satisfy the need of a no-cost WebSphere Application Server development runtime for projects that don't warrant the expense of a priced and supported runtime on the developer desktop.

Posted: 09 Jun 2011 | Premiered: 09 Jun 2011

TRIAL SOFTWARE: Enable your customers to choose the right deployment model for their specific business and IT needs, with the flexibility to change deployment models over time if their needs or preferences change.

Posted: 10 Mar 2008 | Premiered: 01 Jan 2006

SOFTWARE DEMO: This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.

Posted: 13 Mar 2008 | Premiered: 01 Jan 2007

SOFTWARE DEMO: Discover how Actuate enables organizations to make interactions and service a better, more convenient experience for their customers.

Posted: 07 Jan 2008 | Premiered: 03 Jan 2008

SOFTWARE DOWNLOAD: Helps organizations visualize data on a map so they can easily determine relationships between data and geography.

Posted: 07 Oct 2010 | Premiered: 07 Oct 2010

SOFTWARE DEMO: Receive a free demo from Microsoft Dynamics GP (formerly Microsoft Business Solutions - Great Plains), a comprehensive business-management solution built on the highly scalable and affordable platform of Microsoft technologies.

Posted: 01 Jun 2007 | Premiered: 01 Jun 2007

PRODUCT DEMO: Find out how your employees, customers and business parters can share ideas and information better with a unified approach to business communications.

Posted: 05 Oct 2009 | Premiered: 05 Oct 2009

SOFTWARE DEMO: Infor ERP SyteLine spans the business of manufacturing to align supply with demand and support the business and operational challenges of manufacturers. Download this demo to get a better understanding of how this software can benefit your company.

Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

PRODUCT DEMO: IT departments have constant challenges - staff shortages, tight budgets, but still high expectations for service and support. OptiView analyzer gives you a clear view of your entire enterprise - see into devices, applications, and every connection.

Posted: 04 Feb 2009 | Premiered: 04 Feb 2009

SOFTWARE DEMO: With a bird's eye view IPCheck Server Monitor observes your network, servers, or applications and will notify you as soon as it detects a problem. If you don't hear from IPCheck Server Monitor you know that your business is running smoothly.

Posted: 10 Sep 2007 | Premiered: 29 Aug 2007

TRIAL SOFTWARE: NetFlow Tracker is a solution that uses Cisco IOS NetFlow and IPFIX information for in-depth LAN/WAN and application troubleshooting, trend analysis and capacity planning.

Posted: 11 Jul 2007 | Premiered: 01 Jul 2007

SOFTWARE DOWNLOAD: CloudTest Lite provides rapid test creation and real-time analytics for frequent, lower-scale performance testing for Web and mobile applications. Download CloudTest Lite Beta Version today to start experiencing these benefits in your own organization.

Posted: 22 Jul 2011 | Premiered: 21 Jul 2011