Customer Care Outsourcing

SOFTWARE DEMO: This video shows how IBM’s Integrated Service Management for CSPs is a highly scalable solution that improves visibility, control and automation across your business.

Posted: 26 Oct 2010 | Premiered: 22 Oct 2010

PRODUCT DEMO: This is a demo of an end to end service management solution that spans the entire infrastructure.

Posted: 02 Nov 2007 | Premiered: 01 Nov 2007

TRIAL SOFTWARE: PacketTrap MSP addresses critical challenges service providers face with their customer's networks including: traffic analysis, application and VoIP monitoring, as well as virtualization and private/public cloud management.

Posted: 24 Aug 2011 | Premiered: 23 Aug 2011

SOFTWARE DOWNLOAD: Download this free trial of Microsoft Office 365 to see the familiar software features of next-generation communications delivered as a cloud service.

Posted: 01 Aug 2012 | Premiered: 01 Aug 2012

TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.

Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

PRODUCT DEMO: Watch this demo to see how Tivoli Live can help you manage the health and performance of your data center's resources—including operating systems, virtualized servers, middleware and applications.

Posted: 20 May 2011 | Premiered: 20 May 2011

SOFTWARE DOWNLOAD: Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance.

Posted: 15 Jul 2010 | Premiered: 15 Jul 2010

PRODUCT DEMO: Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.

Posted: 22 Jul 2009 | Premiered: 22 Jul 2009

SOFTWARE DEMO: Receive a free demo of Microsoft Dynamics CRM version 3.0, an all-new customer relationship management (CRM) system that gives every customer-facing employee the information they need to truly impress customers.

Posted: 01 Jun 2007 | Premiered: 01 Jun 2007

SOFTWARE DEMO: View this three-minute demo to learn how Oracle's Social CRM application, Sales Prospector, helps increase a salesperson's effectiveness by providing relevant information about existing and potential customers.

Posted: 03 Nov 2008 | Premiered: 31 Oct 2008

SOFTWARE DEMO: Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.

Posted: 24 Oct 2011 | Premiered: 24 Oct 2011

TRIAL SOFTWARE: Enable your customers to choose the right deployment model for their specific business and IT needs, with the flexibility to change deployment models over time if their needs or preferences change.

Posted: 10 Mar 2008 | Premiered: 01 Jan 2006

TRIAL SOFTWARE: Access this page to learn more about key features and register for a free 30-day trial of Quark Brand Manager.  40 users included (additional users available).

Posted: 09 Mar 2012 | Premiered: 09 Mar 2012

SOFTWARE DEMO: Infor ERP VISUAL combines affordability and deep functionality, and is ideal for high growth, mixed-mode manufacturers who need a modular solution. Learn why more than 4,000 businesses trust Infor ERP VISUAL to run their operations.

Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

TRIAL SOFTWARE: Every organization standardized on Lotus Notes and MS Office or OpenOffice needs advanced integration between Notes and its Office suite. This includes attachment handling, field exchange, mail-merge, document automation, reporting, and PDF conversion.

Posted: 01 Feb 2007 | Premiered: 01 Jan 2007

TRIAL SOFTWARE: This IT download provides a project management tool known as Atlassian JIRA which is designed to improve the functionality and flexibility of legacy systems.

Posted: 27 Sep 2007 | Premiered: 26 Sep 2007

TRIAL SOFTWARE: Enterprises rely on timely, accurate information to manage business operations, identify risk, improve productivity, and increase profitability.

Posted: 19 Jun 2009 | Premiered: 19 Jun 2009

SOFTWARE DEMO: With a bird's eye view IPCheck Server Monitor observes your network, servers, or applications and will notify you as soon as it detects a problem. If you don't hear from IPCheck Server Monitor you know that your business is running smoothly.

Posted: 10 Sep 2007 | Premiered: 29 Aug 2007

PRODUCT DEMO: See what's new in IBM Cognos Business Intelligence V10.1 that makes it possible to connect everyone in your organization with the insight, analytics and information they need to make better, faster, smarter decisions.

Posted: 07 Feb 2011 | Premiered: 07 Feb 2011

TRIAL SOFTWARE: OpManager helps IT admins quickly identify & resolve network performance problems using built-in troubleshooting tools and provides a single console for monitoring servers (physical & virtual), applications, network devices, bandwidth, WAN links, VoIP etc.

Posted: 27 Jul 2010 | Premiered: 27 Jul 2010

PRODUCT DEMO: Watch this demo to see how this new SOA appliance deploys and manages SOA in a private cloud.

Posted: 06 Oct 2009 | Premiered: 06 Oct 2009

TRIAL SOFTWARE: Uncover the details of Cisco Prime Collaboration Manager to learn how you can gain deeper network visibility, all the way down to the granularity of video flow statistics, to ensure an optimal end-user experience for your users.

Posted: 02 Jul 2012 | Premiered: 04 Nov 2011

SOFTWARE DEMO: This video presentation covers the power of Flash, and what it takes to provide a superior Flash-based end-user experience, dealing with content-heavy pages and how to deliver the best web performance and availability.

Posted: 08 Feb 2008 | Premiered: 07 Feb 2008

SOFTWARE DOWNLOAD: CA ARCserve® Replication offers continuous data protection to complement any backup solution. This software trial includes all Replication and High Availability features for your convenience and testing. Download now.

Posted: 28 Jun 2010 | Premiered: 28 Jun 2010

TRIAL SOFTWARE: GFI is a leading supplier of security and messaging tools for network administrators. GFI empowers the network administrator to purchase security and messaging solutions with superior technology at unbeatable prices.

Posted: 25 Jan 2008 | Premiered: 25 Jan 2008

TRIAL SOFTWARE: Download this 20 day evaluation version of the Active Directory Change Reporter.  This download includes both the standard and enterprise editions.  Just select between the Basic (standard) or Full-featured (Enterprise) modes in the setup wizard or in the Start Menu.

Posted: 20 Jul 2010 | Premiered: 20 Jul 2010