Web-Based Self-Service

PRODUCT LITERATURE:   Posted: 08 Jul 2008 | Published: 08 Jul 2008

SUMMARY: SalesLogix 6.2, delivers integrated sales, marketing, customer service and support automation solutions, SalesLogix is built with versatility to meet the unique needs of small and medium sized businesses.

PRODUCT LITERATURE:   Posted: 08 Jul 2008 | Published: 08 Jul 2008

SUMMARY: For more than a quarter century, Datex Corporation has exceeded customer expectations by developing unique and powerfully dynamic service solutions.

DATA SHEET:   Posted: 08 Jul 2008 | Published: 08 Jul 2008

SUMMARY: The MAS 500 is a powerful solution for Enterprise Resource Planning, if company is experiencing increased transaction volume, implementing the MAS 500 can streamline efforts and helps achieve a customer satisfaction.

PRODUCT LITERATURE:   Posted: 03 Jul 2008 | Published: 01 Jul 2008

SUMMARY: SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, and you can also synchronize your sales, marketing, and customer care activities across your organization.

WHITE PAPER:   Posted: 01 Jul 2008 | Published: 01 Jun 2008

SUMMARY: This paper discusses how to implement agile thinking in the context of both defined engineering practices and organizations Software Development Lifecycle

CASE STUDY:   Posted: 01 Jul 2008 | Published: 01 Jul 2008

SUMMARY: Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.

DATA SHEET:   Posted: 01 Jul 2008 | Published: 01 Jul 2008

SUMMARY: Pitney Bowes MapInfo's Risk Data Suite for Communications Providers and Electric Utilities brings it all together with complete data on both historic and current weather, as well as political and crime risk.

WHITE PAPER:   Posted: 30 Jun 2008 | Published: 01 Jun 2008

SUMMARY: Customer feedback solutions use short, context-sensitive, dynamic surveys to capture information from customers across all channels of contact and these solutions allow the contact center to create and modify customer surveys themselves.

WHITE PAPER:   Posted: 27 Jun 2008 | Published: 26 Jun 2008

SUMMARY: This paper discusses profiles a tool that enables the convergence of various systems across the supply chain and provides a simplistic but holistic view that will empower the Store Managers in proactive decision making.

WHITE PAPER:   Posted: 27 Jun 2008 | Published: 26 Jun 2008

SUMMARY: This article analyzes the impact of change in economic conditions on consumer purchase behaviour and its effect on retailers and consumer goods companies.