ALSO CALLED: Customer Experience, UX, and Web User Experience DEFINITION: The overall experience and satisfaction a user has when using a product or system.
WHITE PAPER: Posted: 20 Jun 2008 | Published: 01 Jun 2008
SUMMARY:
Read this presentation transcript to learn about application and SOA transformation solutions that address your needs by managing and transforming your entire enterprise to optimize business services and outcomes.
WHITE PAPER: Posted: 20 Jun 2008 | Published: 01 Jan 2007
SUMMARY:
Comarch Billing System for Convergent Services uses modern multi-layered architecture and solves problems in many business layers of users and their terminals, access networks, services logic, convergent billing and sales channels.
BROCHURE: Posted: 06 Jun 2008 | Published: 01 Oct 2007
SUMMARY:
The path to unified communications is unique for every customer. In this white paper learn how unified communications can reduce telecommunications costs while enhancing business responsiveness.
WEBCAST: Posted: 06 Jun 2008 | When: Available On Demand
SUMMARY:
Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
WEBCAST: Posted: 05 Jun 2008 | When: Available On Demand
SUMMARY:
View this Webcast to learn how to build a business mashup, what types of users typically build them and advice for putting together a business case. Explore the many benefits a business mashup can bring to your company.
WHITE PAPER: Posted: 03 Jun 2008 | Published: 01 Jan 2006
SUMMARY:
This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
WHITE PAPER: Posted: 09 May 2008 | Published: 01 May 2008
SUMMARY:
This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
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