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PRODUCT LITERATURE:
Encourage Customer Self-Service and Reduce Costs by Intelligently Deflecting Email Service Requests from Assisted Service Channels.
DATA SHEET:
The InQuira 6 integration with Siebel 7 greatly enhances employee productivity as it enables employees to search directly from within Siebel across the entire Siebel database.
DATA SHEET:
InQuira is a complete platform for automated web self-service--enabling
companies to intelligently interact with their customers for both sales and
service requests.
PRODUCT OVERVIEW:InFact moves analysts from keyword search to fact-based discovery, significantly improving the productivity of the knowledge analyst and the quality of intelligence, enabling discovery of what would not otherwise be discerned.
PRODUCT OVERVIEW:LinKFactory® is a feature-rich tool used for building complete corporate terminology systems capable of extracting significant value out of the large stores of unstructured data residing in the corporate content databases.
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