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| IT Agents > IT Workforce > Information Technology Professionals > |
Technical Support Staff
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ALSO CALLED: PC Technicians, Technicians, Trainers, Technical Support Specialists, PC Support Staff, Technical Support Engineers, Technical Trainers, Computer Operators, Tech Support, and Help Desk Staff
DEFINITION: A computer operator is theperson responsible for monitoring and controlling computer systemsespecially mainframe computer systems in a company or organization.Responsibilities include troubleshooting software and hardware problems, monitoring batchprocessing, maintaining and
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Definition continues below.
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Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises
| sponsored by ABS Associates, Inc.
SERVICE LISTING:
As a sophisticated helpdesk solution, ABShelp™ allows users to communicate with support professionals through various channels - voice, online chat, email, or fax - and to track their issue status through resolution.
Posted: 30 Jan 2008 | Published: 01 Jan 2008
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Knowledge Centered Support: A Best Practice-based Approach to Knowledge Management
| sponsored by Hewlett-Packard Company
WHITE PAPER:
Without effective knowledge management it can be difficult for support teams to serve internal and external customers. Read this paper to learn how knowledge centered support can capture, organize and utilize its support information in your business.
Posted: 21 Jun 2007 | Published: 01 Jun 2007
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Automating Key Business Functions with Service Management Software
| sponsored by WebEx Communications, Inc.
WHITE PAPER:
Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.
Posted: 15 Jun 2007 | Published: 01 Jun 2007
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Learn the Secrets to Improving Help Desk Productivity and User Perception
| sponsored by Citrix Online
WEBCAST:
Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.
Posted: 10 Oct 2006 | Premiered: Available On Demand
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The Truth About Outsourcing Help Desk
| sponsored by ABS Associates, Inc.
WHITE PAPER:
There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...
Posted: 19 May 2006 | Published: 01 May 2006
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TECHNICAL SUPPORT STAFF DEFINITION (continued): … improving system performance and onlineavailability, maintaining all system and application documentation, andassisting personnel with computer problems. Other responsibilities depend on theemployer but might include system backups, maintaining computer room equipmentincluding printers and tape storage devices, and providingcustomer support. A computer operator may often be asked to know or learn the main computers' operating systems, such as IBM's OS/390 and its Job …
Technical Support Staff definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary
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