DEFINITION: Process of identifying and preparing suitable employees, through mentoring, training and job rotation, to replace key managers within an organization.
WHITE PAPER: Posted: 07 May 2008 | Published: 01 Jan 2006
SUMMARY:
Be ready for the talent crisis by establishing a baseline set of objective metrics that will help you make the best talent management decisions. Learn how to develop a competency model for your talent management solution, without overwhelming effort.
SUMMARY:
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
WHITE PAPER: Posted: 17 Mar 2008 | Published: 13 Mar 2008
SUMMARY:
By moving succession planning to the forefront of the corporate agenda and taking a proactive approach to leadership and employee development today, organizations are laying a solid foundation for smooth leadership transitions in the future.
WHITE PAPER: Posted: 10 Mar 2008 | Published: 01 Mar 2008
SUMMARY:
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
WHITE PAPER: Posted: 09 Mar 2008 | Published: 01 Mar 2008
SUMMARY:
In order to integrate performance and compensation management, Pepsi America had to achieve a number of goals: to create a human capital planning initiative centered on a comprehensive performance management process, communicate and align corporate goals
WHITE PAPER: Posted: 09 Mar 2008 | Published: 01 Mar 2008
SUMMARY:
Read this white paper to learn barriers to recruiting top talent and how you can stay at the forefront in the competition. Explore steps you can take to attract high-quality talent and keep them with your organization.
WEBCAST: Posted: 09 Mar 2008 | When: Available On Demand
SUMMARY:
Retaining and recruiting future leaders needs focus. View this Webcast to learn how you can improve the quality of your hires by enhancing the recruiter?s effectiveness and creating an employee value proposition.
WEBCAST: Posted: 09 Mar 2008 | When: Available On Demand
SUMMARY:
View this Webcast to learn critical criteria for selecting a talent management system. Explore appropriate initiatives, a roadmap and a readiness assessment to help you in your selection.
WHITE PAPER: Posted: 09 Mar 2008 | Published: 01 Mar 2008
SUMMARY:
Read this white paper to explore survey results regarding compensation management. Discover talent management strategies, compensation practices and impediments and how effective compensation management will help you achieve desired business results.
WHITE PAPER: Posted: 09 Mar 2008 | Published: 01 Mar 2008
SUMMARY:
Learn about effective talent management processes and systems that can have a significant positive impact on business. Meet your critical talent management challenges with specific criteria for processes and systems well-suited for your company.
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