Eight Strategies for First Rate Customer Service
| sponsored by Cisco Systems, Inc.
WHITE PAPER:
Customer service starts by offering both a trouble-free shopping experience and a smooth business transaction.
Posted: 06 Oct 2008 | Published: 03 Oct 2008
|
|
 |
|
Is It Time to Share? Five Ways to Improve Employees' Access to Applications
| sponsored by Cisco Systems, Inc.
WHITE PAPER:
In this document network resellers share five important strategies for improving applications access.
Posted: 06 Oct 2008 | Published: 03 Oct 2008
|
|
|
|
Ten Tips for Increasing Operational Efficiency
| sponsored by Cisco Systems, Inc.
WHITE PAPER:
In this paper there are 10 tips for using network technology to help your business increase operational efficiency, reduce costs, improve customer satisfaction, and stay ahead of the competition.
Posted: 06 Oct 2008 | Published: 03 Oct 2008
|
|
|
|
What You Need to Know to Become More Productive
| sponsored by Cisco Systems, Inc.
WHITE PAPER:
To make your company become more productive it has to start with a secure network foundation that keeps your workforce connected to your customer database, business applications, and other resources wherever they go.
Posted: 06 Oct 2008 | Published: 03 Oct 2008
|
|
|
|
eBook - Log Management: Effective Tools for Compliance Reporting and Security Event Detection
| sponsored by OpenService, Inc.
WHITE PAPER:
Log management presents enormous challenges. Automated log management products (and managed services) can provide considerable relief. This eBook examines log management's challenges and how your organization can reduce them.
Posted: 06 Oct 2008 | Published: 30 Sep 2008
|
|
 |
|
Unleashing the Hidden Productivity of Your Mid Size Business
| sponsored by Avaya Inc.
WHITE PAPER:
This paper discusses the evolution of telework. It discusses how and why it started, its development and evolution, where it is today, where it's going, problems to be addressed, and why it's being adopted by a growing number of employers.
Posted: 29 Sep 2008 | Published: 27 Sep 2008
|
|
 |
|
Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution
| sponsored by NTR Global
CASE STUDY:
In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
|
|
 |
|
Midmarket ERP software evaluation tips
| sponsored by Infor
PODCAST:
In this podcast, get expert tips and advice from Jim Shepard, senior vice president of research for AMR Research. Find out how to narrow down the options, and learn what to do (and what not to do) to effectively evaluate midmarket ERP software.
Posted: 26 Sep 2008 | Premiered: 26 Sep 2008
|
|
 |
|
N-central Express
| sponsored by N-able Technologies
TRIAL SOFTWARE:
Download this free software trial and see how N-central will drive operational efficiencies in your IT services business by automating manual tasks. Working remotely with N-central, you'll be able to service more customers, more effectively.
Posted: 25 Sep 2008 | Published: 25 Sep 2008
|
|
 |
|
Network Security Checklist
| sponsored by Cisco Systems, Inc.
WHITE PAPER:
Every SMB should have a written (and thoughtfully prepared) network-security plan in place. This white paper provides tips to help you develop one for your company.
Posted: 25 Sep 2008 | Published: 25 Sep 2008
|
|
|
|
Small Businesses save Big with Smart Business Communications Systems
| sponsored by Cisco Systems, Inc.
WHITE PAPER:
In order to stay ahead, small business owners need effective communication tools more than ever. Learn how small businesses are unifying voice, data, video, security, and wireless technologies in a single, affordable platform.
Posted: 25 Sep 2008 | Published: 25 Sep 2008
|
|
|
|
Network Security for Small Business
| sponsored by Cisco Systems, Inc.
WHITE PAPER:
Achieving effective network security for small business requires a solution designed to fit your needs today and can adapt to tomorrow's threats. This paper examines how best to protect your network, as well as the benefits a secure environment offers.
Posted: 25 Sep 2008 | Published: 25 Sep 2008
|
|
|
|
5 Steps toward Disaster Preparedness
| sponsored by Cisco Systems, Inc.
WHITE PAPER:
For small and medium-sized businesses (SMBs), the impacts of a disaster can result in loss of or lack of access to data, applications, and work facilities. This paper explains five key steps to consider when implementing a program for your company.
Posted: 25 Sep 2008 | Published: 25 Sep 2008
|
|
|
|
The Business Case for HP BladeSystem: A Guide for Financial and IT Managers of Mid-sized Businesses
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This paper will help financial managers and IT managers understand the benefits of TCO to build a solid business justification for technology purchase.
Posted: 23 Sep 2008 | Published: 23 Sep 2008
|
|
 |
|
HP Adaptive Infrastructure for Midsize Business
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This guide show how an Adaptive Infrastructure using HP BladeSystem, HP StorageWorks, and Microsoft® Windows® Server 2008 can help to achieve greater efficiency, security, and continuity for the technology business depends on.
Posted: 23 Sep 2008 | Published: 23 Sep 2008
|
|
|
|
Test the Capabilities of Your Company's Data, Information and Process Assets: Oracle Self Assessment
| sponsored by Oracle Corporation
ASSESSMENT TOOL:
This assessment test will evaluate your IT infrastructure capabilities with two types of results, general individual performance indicators and a more detailed and personalized evaluation of current performance and suggestions for areas to improve.
Posted: 23 Sep 2008 | Published: 20 Sep 2008
|
|
 |
|
Identity Management
| sponsored by Oracle Corporation
WHITE PAPER:
Read this white paper and explore the unique needs of midsize businesses as well as the factors driving them toward stronger identity management platforms.
Posted: 23 Sep 2008 | Published: 20 Sep 2008
|
|
|
|
Make Compliance Work for You: iSeminar
| sponsored by Oracle Corporation
WEBCAST:
View this Webcast and learn how to make compliance work for your organization, rather than the other way around - with Oracle solutions for midsize organizations.
Posted: 23 Sep 2008 | Premiered: Available On Demand
|
|
|
|
Protecting Server Data in Small and Medium-sized Businesses
| sponsored by Iron Mountain Digital
WHITE PAPER:
Protecting critical data stored on servers in small and midsized businesses is increasingly challenging. This paper examines current methods use in protecting server data -- as well as the solutions designed to optimize data protection programs.
Posted: 19 Sep 2008 | Published: 19 Sep 2008
|
|
 |
|
Uncovering Hidden Value in a Midsize Manufacturing Company
| sponsored by SAP America Inc
WHITE PAPER:
Read this whitepaper to learn the four steps to uncovering hidden value in a midsize manufacturing company. This simple but disciplined sequence of priorities starts with protecting your existing business.
Posted: 18 Sep 2008 | Published: 18 Sep 2008
|
|
 |
|
Enabling Growth for Midsize Companies Three Strategies for Growing Your Business
| sponsored by SAP America Inc
WHITE PAPER:
This SAP Executive Insight explains the challenges inherent in three common growth models and describes how to implement a solid, flexible, and adaptive foundation that supports corporate growth objectives.
Posted: 17 Sep 2008 | Published: 17 Sep 2008
|
|
|
|
Online backup addresses specific SMB, enterprise needs
| sponsored by Iron Mountain Digital
PODCAST:
While there are many headaches and complications that come with managing data backup for your organization, this podcast informs SMBs and enterprises of the benefits to an online backup solution.
Posted: 17 Sep 2008 | Premiered: 17 Sep 2008
|
|
|
|
EMC-Qualified Third-Party Products to Complete Your Information Infrastructure
| sponsored by EMC Corporation
WHITE PAPER:
This edition of the EMC Select catalog, presents a consolidating view of the entire lineup of carefully selected best-in-class third-party products. Explore the available products-organized and quickly determine where they fit within your environment.
Posted: 16 Sep 2008 | Published: 16 Sep 2008
|
|
 |
|
Backup 101: Seven tips for better SMB backups
| sponsored by Symantec Corporation
PODCAST:
In this Podcast, you'll discover effective and efficient ways for successful data backup in your SMB. Download this Podcast to learn more.
Posted: 15 Sep 2008 | Premiered: 15 Sep 2008
|
|
 |
|
Sticker shock: The high cost of data centers — and what you can do about it!
| sponsored by Hewlett-Packard Company
WEBCAST:
This presentation looks at the factors driving data centers costs, their impact, how they can be controlled, and how to justify the data center you need.
Posted: 15 Sep 2008 | Premiered: Available On Demand
|
|
|
|
Free Newsletters
