ALSO CALLED: Enterprise Services Automation, ESA Software, Services Process Optimization Software, and SPO Software DEFINITION: Software designed to track and allocate the major resources of service companies or departments - people, intellectual capital and time. SPO applies to internal service departments as well as ESPs.
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WHITE PAPER:
Enterprise service automation has eased a number of business challenges for companies, including efficiency, billing and performance. Learn development and solution best practices for enterprise service automation and realize increased profits.
WHITE PAPER:
This whitepaper describes how a service availability solution should lay out a method for managing all service delivery components, representing them as a single, unified solution for both operations and the business.
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