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| IT Management > Systems Operations > |
Service Level Management
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ALSO CALLED: SLM
DEFINITION: Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction
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Six Secrets for Effectively Managing a Customer Support Organization
| sponsored by EnterpriseWizard Inc.
WHITE PAPER:
Effectively managing support for even a simple product is difficult and managing support for a complex product is even tougher. This paper discusses the challenges involved in managing customer support and the key strategies for dealing with them.
Posted: 10 Jul 2008 | Published: 10 Jul 2008
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Service Management Professional
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SOFTWARE LISTING:
Service Management Enterprise and Professional - SME and SMP - are powerful software programs designed especially for service companies as they provide tools that helps to manage your customers, staff schedules, inventory and more.
Posted: 26 Jun 2008 | Published: 01 Jan 2006
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CA Application Quality Management and Testing Tools Bloor Research, 15 Apr 2008
| sponsored by CA
WHITE PAPER:
This white paper discusses the growing importance of comprehensive application quality management and testing tools for improved application performance. Learn how to deliver an application quality and risk management message to your organization.
Posted: 17 Jun 2008 | Published: 01 Mar 2008
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Achieve Greater Efficiency in Asset Management by Managing All Your Asset Types on a Single Platform
| sponsored by IBM Software Group
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In this white paper learn about asset management solutions with a comprehensive view of all asset types, including production, facilities, transportation and IT.
Posted: 12 Jun 2008 | Published: 12 Jun 2006
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Make ITIL Actionable with Comprehensive IBM Service Management Solutions
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Read this white paper to learn how your organization can leverage ITIL best practices and better develop visibility to make better decisions based on accurate, comprehensive and timely data.
Posted: 12 Jun 2008 | Published: 01 Dec 2007
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Address the Key Implications for Compliance Management
| sponsored by IBM Software Group
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In this white paper learn efficient and effective strategy for IT governance and compliance management, as well as how to align IT systems with business objectives, getting everything to work toward a common goal.
Posted: 12 Jun 2008 | Published: 01 Jun 2007
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VOIP Infrastructure for the Evolving Enterprise: How to Control Costs, Mitigate Risk, and Ensure Service Levels in an Ever-Changing Network Environment
| sponsored by Quintum Voice Over IP Technologies
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This white paper details how to deal with the concerns surrounding VoIP implementations.
Posted: 05 Jun 2008 | Published: 01 Mar 2008
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5 Steps to Defining IT Services: A Hands-On Workbook
| sponsored by Enterprise Management Associates (EMA)
WHITE PAPER:
Managing IT by service and not technology is the message of ITIL v3, but, most IT professionals really struggle with defining IT services. In this white paper, explore five steps to defining IT services.
Posted: 19 May 2008 | Published: 01 Mar 2008
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4 Key Metrics for IT Service Management
| sponsored by Tripwire, Inc.
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Effective change management can be the key to preventing outages, security problems, and poor network performance. This white paper examines 4 key metrics that can help your organization improve operational effectiveness.
Posted: 14 May 2008 | Published: 01 May 2008
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Service Level Performance and SOA
| sponsored by Layer 7 Technologies
WEBCAST:
Gain a greater understanding of the requirements, issues and possible strategies necessary when addressing the performance of services in an SOA.
Posted: 02 May 2008 | Premiered: Available On Demand
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SERVICE LEVEL MANAGEMENT DEFINITION (continued): … indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate actions, and producing meaningful reports. A service-level agreement enables an organization to be assured of a defined amount of stability, reliability, and performance for the provided IT infrastructure. A service-level agreement may complement or be part of policy-based service-level management. Service-level management means that potential …
Service Level Management definition sponsored by SearchSOA.com, powered by WhatIs.com an online computer dictionary
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