Self-Service Applications Software - White Papers, Webcasts and IT downloads

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May 17, 2008

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Self-Service Applications Software
ALSO CALLED: Online Customer Support Software, Self-help Tools, Self Help Tools, Web Self-Service Applications, Self Service Applications Software, Self-Service, and Self Service DEFINITION: Web self-service is a new approach to customer relationship management (CRM) and employee relationship management (ERM), a version of electronic support (e-support) that allows customers and employees to access information and perform routine tasks over the Internet, … Definition continues below.

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Making BI a Reality for Midsize Organizations sponsored by Cognos Incorporated PODCAST: Posted: 27 Feb 2008 \| Premiered: 27 Feb 2008, 09:00 EST (14:00 GMT) SUMMARY: Listen to this Podcast to learn how business intelligence (BI) is central to gaining a competitive advantage and higher profits. TOPICS: Business Intelligence \| Business Intelligence Software \| Cost Benefit Analysis \| Customer Satisfaction \| Data Management \| Data Management Software \| Reporting Software \| Self-Service Applications Software \| Storage Consolidation

Making Business Intelligence a Reality for Midsize Organizations sponsored by Cognos Incorporated WEBCAST: Posted: 20 Feb 2008 \| When: Available On Demand SUMMARY: Business intelligence (BI) is central for all organizations to gain competitive advantage and higher profits. Learn how you can improve your business decisions with timely access to business-critical information and consolidated data and metrics. TOPICS: Business Intelligence \| Cost Benefit Analysis \| Customer Satisfaction \| Data Management \| Data Management Software \| IT Departments \| Reporting Software \| Self-Service Applications Software \| Storage Consolidation

Advances in Data Warehouse Performance sponsored by IBM Software Group WHITE PAPER: Posted: 28 Nov 2007 \| Published: 01 May 2007 SUMMARY: Learn how DB2 can help you meet the demands of business intelligence by reducing query response time from hours to seconds, supporting real time data warehousing, optimizing your storage and lowering operating costs. TOPICS: Business Intelligence \| Clustering \| Data Storage \| Data Warehouses \| Database Management \| Database Performance Management \| DB2 \| IT Spending \| Logical Partitions \| Query Tools \| Self-Service Applications Software

SecureLogin Self Service Password Reset sponsored by Protocom Development Systems PRODUCT OVERVIEW: Posted: 06 Jul 2004 \| Published: 01 Jun 2004 SUMMARY:SecureLogin Self Service Password Reset is a cost effective enhancement to SecureLogin Single Sign-On. TOPICS: Password Management Software \| Self-Service Applications Software

VoiceGenie: Enterprise Solutions sponsored by VoiceGenie Technologies Inc. BROCHURE: Posted: 18 May 2004 \| Published: 01 May 2004 SUMMARY:VoiceGenie provides corporate enterprises and call centers with a wide range of end-to-end solutions comprised of flexible platforms, tools, and industry-proven packaged. TOPICS: CTI (Computer Telephony Integration) \| IVR \| Self-Service Applications Software \| Software Development Tools \| Text-to-Speech Software \| Voice Recognition Software \| VoiceXML

NeXusPoint sponsored by VoiceGenie Technologies Inc. DATA SHEET: Posted: 18 May 2004 \| Published: 18 May 2004 SUMMARY:NeXusPoint™ is an open, standards-based VoiceXML framework for the development and deployment of on-premise or hosted speech and touch-tone services. TOPICS: CTI (Computer Telephony Integration) \| IVR \| Self-Service Applications Software \| Software Development Tools \| Text-to-Speech Software \| Voice Recognition Software \| VoiceXML

InQuira 6.5 Email Module: Automates Web Self-Service, Optimizes E-Service and Facilitates Assisted Service sponsored by InQuira Inc PRODUCT LITERATURE: Posted: 13 May 2004 \| Published: 01 May 2004 SUMMARY: Encourage Customer Self-Service and Reduce Costs by Intelligently Deflecting Email Service Requests from Assisted Service Channels. TOPICS: Email Management Software \| Natural Language Processing Software \| Search Engines \| Self-Service Applications Software

InQuira 6.5: Automates Web Self-Service, Optimizes E-Service and Facilitates Assisted Service sponsored by InQuira Inc DATA SHEET: Posted: 13 May 2004 \| Published: 01 May 2004 SUMMARY: InQuira is a complete platform for automated web self-service--enabling companies to intelligently interact with their customers for both sales and service requests. TOPICS: Customer Interaction Services \| Natural Language Processing Software \| Search Engines \| Self-Service Applications Software

InQuira 6.5 for Customer Service sponsored by InQuira Inc BROCHURE: Posted: 13 May 2004 \| Published: 01 Apr 2004 SUMMARY: InQuira is the premier provider of Automated Self-Service Search Technology for Web-Based Sales and Service. TOPICS: Customer Service \| Natural Language Processing Software \| Search Engines \| Self-Service Applications Software

infraEnterprise sponsored by Infra Corporation BROCHURE: Posted: 25 Feb 2004 \| Published: 24 Feb 2004 SUMMARY: infraEnterprise is a 100% web-based application, designed for automating best practice IT service management processes ? Incident, Problem, Change, Configuration, Service Level and Release Management. TOPICS: Change Management (Systems) \| Configuration Management \| Customer Interaction Services \| Customer Support Software \| Help Desk Software \| IT Service Management \| ITIL \| Portals \| Self-Service Applications Software

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SELF-SERVICE APPLICATIONS SOFTWARE DEFINITION (continued): … without requiring any interaction with a representative of an enterprise.

When it is specific to Web-enabled employee interactions, the practice is known as employee self-service (ESS). When it is specific to Web-enabled customers, it is called customer self-service (CSS). For employees and customers, self-service offers 24 hour-a-day support, and immediate access to information without having to wait for an email response or a returned telephone call. Ultimately, the success of …
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