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| Software > Applications Software > Enterprise Applications Software > |
Self-Service Applications Software
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ALSO CALLED: Online Customer Support Software, Self-help Tools, Self Help Tools, Web Self-Service Applications, Self Service Applications Software, Self-Service, and Self Service
DEFINITION: Web self-service is a new approach to customer relationship management (CRM) and employee relationship management (ERM), a version of electronic support (e-support) that allows customers and employees to access information and perform routine tasks over the Internet,
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Definition continues below.
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| 1 - 10 of 11 Matches | |
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Maximizing ROI of Consumer-Driven Health Plans and Decision Support Tools
| sponsored by Workscape
WHITE PAPER:
Companies that implement a good communications program realize a faster ROI on their CDHPs and decision support tools.
Posted: 09 Jun 2008 | Published: 01 Jan 2006
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Advances in Data Warehouse Performance
| sponsored by IBM
WHITE PAPER:
Learn how DB2 can help you meet the demands of business intelligence by reducing query response time from hours to seconds, supporting real time data warehousing, and optimizing your storage while lowering operating costs.
Posted: 28 Nov 2007 | Published: 01 May 2007
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SecureLogin Self Service Password Reset
| sponsored by Protocom Development Systems
PRODUCT OVERVIEW:SecureLogin Self Service Password Reset is a cost effective enhancement to SecureLogin Single Sign-On. Posted: 06 Jul 2004 | Published: 01 Jun 2004
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VoiceGenie: Enterprise Solutions
| sponsored by VoiceGenie Technologies Inc.
BROCHURE:VoiceGenie provides corporate enterprises and call centers with a wide range of end-to-end solutions comprised of flexible platforms, tools, and industry-proven packaged. Posted: 18 May 2004 | Published: 01 May 2004
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NeXusPoint
| sponsored by VoiceGenie Technologies Inc.
DATA SHEET:NeXusPoint™ is an open, standards-based VoiceXML framework for the development and deployment of on-premise or hosted speech and touch-tone services. Posted: 18 May 2004 | Published: 18 May 2004
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InQuira 6.5 Email Module: Automates Web Self-Service, Optimizes E-Service and Facilitates Assisted Service
| sponsored by InQuira Inc
PRODUCT LITERATURE:
Encourage Customer Self-Service and Reduce Costs by Intelligently Deflecting Email Service Requests from Assisted Service Channels.
Posted: 13 May 2004 | Published: 01 May 2004
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InQuira 6.5: Automates Web Self-Service, Optimizes E-Service and Facilitates Assisted Service
| sponsored by InQuira Inc
DATA SHEET:
InQuira is a complete platform for automated web self-service--enabling
companies to intelligently interact with their customers for both sales and
service requests.
Posted: 13 May 2004 | Published: 01 May 2004
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InQuira 6.5 for Customer Service
| sponsored by InQuira Inc
BROCHURE:
InQuira is the premier provider of Automated Self-Service Search Technology for Web-Based Sales and Service.
Posted: 13 May 2004 | Published: 01 Apr 2004
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infraEnterprise
| sponsored by Infra Corporation
BROCHURE:
infraEnterprise is a 100% web-based application, designed for automating best practice IT service management processes ? Incident, Problem, Change, Configuration, Service Level and Release Management.
Posted: 25 Feb 2004 | Published: 24 Feb 2004
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Web+Center Version 4.0 On-Line Testing
| sponsored by Internet Software Sciences
SOFTWARE DEMO:The Web+Center customer support product is a suite of four Web applications, Tech+Center, Customer+Center, Business+Center and Pocket+Center. To test the new Web+Center 4.0 Version on-line, please click on one of the application links. Posted: 30 Jan 2004 | Published: 01 Jan 2001
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SELF-SERVICE APPLICATIONS SOFTWARE DEFINITION (continued): … without requiring any interaction with a representative of an enterprise. When it is specific to Web-enabled employee interactions, the practice is known as employee self-service (ESS). When it is specific to Web-enabled customers, it is called customer self-service (CSS). For employees and customers, self-service offers 24 hour-a-day support, and immediate access to information without having to wait for an email response or a returned telephone call. Ultimately, the success of …
Self-Service Applications Software definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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