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SLA

ALSO CALLED: Service Level Agreements and SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently,  … 
Definition continues below.


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Incorporating SLA Requirements into Your Database Monitoring Plan
sponsored by Embarcadero Technologies, Inc.
WHITE PAPER: This paper discusses the production DBA's role in meeting those objectives and describes how Embarcadero Performance Center™, a best-of-class database monitoring tool, fits into the picture.
Posted: 04 Sep 2008 | Published: 04 Sep 2008
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Paths out of the Compliance Quagmire
sponsored by Inovis
WHITE PAPER: This white paper examines the issues surrounding supply chain compliance and offers solutions that can help to reduce the deduction burden.
Posted: 04 Sep 2008 | Published: 04 Sep 2008
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Webinar Series - Get Your Web Portal Application Ready for Holiday E-Shopping!
sponsored by Azul Systems, Inc
WEBCAST: This Webcast details best practices for successfully deploying Java Web Portals. Learn how to improve Java performance without recoding existing applications.
Posted: 03 Sep 2008 | Premiered: Available On Demand
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Productivity 101: Four Things You Need to Know
sponsored by Cisco Systems, Inc.
WHITE PAPER: Highly productive companies invest in a wireless strategy that extends productivity to factory and sales floors, conference rooms, lunch areas, remote offices--anywhere the job needs to get done.
Posted: 28 Aug 2008 | Published: 28 Aug 2008
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TOPICS:  CRM | Productivity | SLA | Training

E-Guide - Application Performance and Monitoring in Your Virtual Infrastructure
sponsored by Nimsoft, Inc.
EDITORIAL RESOURCE GUIDE: This E-Guide explains an overview of virtualization monitoring, including examples of how companies are overcoming challenges associated with cost-efficiency, adaptive measures and VM sprawl.
Posted: 27 Aug 2008 | Published: 27 Aug 2008
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AIIM White Paper: Archiving Services for Imaging
sponsored by EMC Corporation
WHITE PAPER: Read this white paper to address the challenge of translating archiving processes into a direct electronic interface, avoiding paper altogether, and to image that content as early in the process as possible.
Posted: 15 Aug 2008 | Published: 15 Aug 2008
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CA Network & Voice Management Gap Assessment
sponsored by CA
ASSESSMENT TOOL: This survey covers areas of Quality of Service (QoS), Service Disruptions and Reducing Expenditure.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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Extraprise CRM Support Survey Report
sponsored by Extraprise Group, Inc.
WHITE PAPER: This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.
Posted: 10 Aug 2008 | Published: 01 Aug 2008
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Automating Cost Transparency
sponsored by Apptio
WHITE PAPER: The Apptio on demand is a powerful new way to bring Cost Transparency to IT in an automated fashion. Learn how it enables progressive IT organizations to lead this change, usher in a new era of strategic IT management and establish a true partnership.
Posted: 08 Aug 2008 | Published: 01 Aug 2008
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"Multisourcing: The New Face of Outsourcing for Today's Business World"
sponsored by Dimension Data
WHITE PAPER: The Multisourcing approach allows clients to pick and choose between Service Providers and select the "right" sources for IT services in order to obtain the best business outcomes.
Posted: 06 Aug 2008 | Published: 06 Aug 2008
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TOPICS:  ITIL | Outsourcing | Procurement | ROI | SLA

"Meeting the Challenge of Supplier Relations in a Multisourced Environment"
sponsored by Dimension Data
WHITE PAPER: The growing trend towards Multisourcing as the IT sourcing strategy of choice brings with it a unique set of challenges for clients and service providers alike.
Posted: 06 Aug 2008 | Published: 01 Aug 2008
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Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive
sponsored by Alcatel-Lucent
WHITE PAPER: This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support.
Posted: 05 Aug 2008 | Published: 01 Aug 2008
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IT Briefing: SOA Runtime Governance
sponsored by Software AG
WHITE PAPER: SOA runtime governance takes up where design time leaves off. It is focusing on deployment, operation, monitoring, and runtime enforcement of policies. Read this white paper for the details.
Posted: 01 Aug 2008 | Published: 01 Aug 2008
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5 Ways to Improve Customer Service in a Down Economy
sponsored by OpenSpan
WEBCAST: In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
Posted: 31 Jul 2008 | Premiered: Available On Demand
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Storage Economics: Getting the Biggest Bang for the IT Buck with MAID
sponsored by COPAN Systems
WHITE PAPER: New storage demands require new approaches to old storage problems. In this whitepaper learn how organizations can have better results from a storage technology standpoint, and get the biggest bang for their IT buck.
Posted: 30 Jul 2008 | Published: 01 Nov 2007
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Chapter 1: Storage Consolidation Tools
sponsored by Overland Storage
WHITE PAPER: Storage managers need to know how to purchase products for their storage consolidation initiatives. This guide covers purchasing criteria and product specs for consolidation technologies such as NAS, disk arrays, data migration tools and virtualization.
Posted: 25 Jul 2008 | Published: 05 Feb 2008
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Comprehensive Services for IT Security and Risk Mitigation
sponsored by Cisco Systems, Inc.
WHITE PAPER: The gap between the enterprise's needs and the service provider's understanding comes in SLAs and network reliability.
Posted: 10 Jul 2008 | Published: 01 Jan 2006
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Five CIO Challenges Addressed by Better Change Management
sponsored by Telelogic, An IBM Company
WHITE PAPER: In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: 10 Jul 2008 | Published: 01 Mar 2008
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Fire & Security Success Story
sponsored by SERVICEPower
CASE STUDY: Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.
Posted: 25 Jun 2008 | Published: 01 Jun 2008
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Extend Workflow and Automation - Taking Process Automation to the Limit
sponsored by Opalis Software, Inc.
WHITE PAPER: The newest release of Opalis Integration Server version 5.5 continues to extend the capabilities of workflow automation and integration. Read this paper to learn about the first IT process automation executive dashboard to deliver end-to-end automation.
Posted: 24 Jun 2008 | Published: 01 Apr 2008
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Opalis Announces New Release, OEM Partnership with CA
sponsored by Opalis Software, Inc.
WHITE PAPER: This whitepaper covers two April 2008 announcements by Opalis Software Inc. The first announced the general availability of Opalis Integration Server 5.5 and the second introduced an OEM partnership between Opalis and CA.
Posted: 24 Jun 2008 | Published: 01 Jun 2008
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EMC Extends Benefits of File Virtualization into the Archive
sponsored by EMC Corporation
WHITE PAPER: This paper, discusses some of the challenges around virtualizing archives and explore how EMC has leveraged Rainfinity file virtualization with Centera CAS.
Posted: 19 Jun 2008 | Published: 01 Jun 2007
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The Five Automation "Imperatives"
sponsored by Hewlett-Packard Company
WHITE PAPER: Get detailed information about business service automation from HP Software. Learn how it works, how it is different, what best-of-breed components make up the complete solution and how to use it for maximum efficiency.
Posted: 18 Jun 2008 | Published: 01 Jun 2008
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Critical Success Factors Deploying Pervasive BI
sponsored by MicroStrategy Incorporated
WHITE PAPER: Pervasive BI is the ability to deliver integrated right-time DW information to all users - it also provides an enterprise with the necessary visibility, insight, and facts to make smarter decisions in all processes at all times.
Posted: 09 Jun 2008 | Published: 01 Sep 2007
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Comparing MPLS and Internet Links for Delivering VoIP Services
sponsored by Avaya Inc.
WHITE PAPER: This paper documents a real-world field study that concludes that the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet.
Posted: 09 Jun 2008 | Published: 01 Sep 2005
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1 - 25 of 49 Matches
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SLA DEFINITION (continued): …  IS departments in major enterprises have adopted the idea of writing a service level agreement so that services for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.

Some metrics that SLAs may specify include:

  • What percentage of the time services will be available
  • The number of users that can be served simultaneously
  • Specific … 
    SLA definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary


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