SLA Management Services - White Papers, Webcasts and IT downloads

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May 17, 2008

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SLA Management Services
ALSO CALLED: Service Level Agreements Management Services and SLM DEFINITION: Services that manage service level agreement contracts.

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SOA Runtime Governance sponsored by Software AG VIDEOCAST: Posted: 25 Mar 2008 \| When: 25 Mar 2008, 09:00 EDT (13:00 GMT) SUMMARY: In this expert Videocast, Anne Thomas Manes, vice president and research director at Burton Group, discusses how to build proper SOA runtime governance. TOPICS: Change Management \| SLA \| SLA Management Services \| SOA \| SOA Governance \| Web Services \| Web Services Management

Application Performance and Functionality for eCommerce sponsored by Azul Systems, Inc WHITE PAPER: Posted: 13 Feb 2008 \| Published: 01 Jan 2008 SUMMARY: The white paper provides insight on technology that scales eCommerce applications to support more advanced end-user functionality and a rapidly growing user base. TOPICS: Application Deployment \| Application Performance Management \| Application Performance Management Software \| Customer Experience \| Customer Satisfaction \| Deployment \| eCommerce \| Financial Services \| Java \| Quality of Service \| Server Appliances \| SLA Management Services

Breakthrough Solutions for the Capital Markets sponsored by Azul Systems, Inc WHITE PAPER: Posted: 13 Feb 2008 \| Published: 01 Nov 2007 SUMMARY: Learn how financial services businesses can meet the high service levels, reduces costs and complexity, and allow the enterprise to rapidly develop and deploy new applications and services. TOPICS: Application Deployment \| Application Performance Management \| Application Performance Management Software \| Business Risk Analysis \| Deployment \| eCommerce \| Financial Services \| Java \| Regulatory Compliance \| Server Appliances \| SLA Management Services \| Software Quality Assurance

VoIP Service Operations Solution: Fullfillment Assurance Billing sponsored by Infosys Technologies Limited WHITE PAPER: Posted: 19 Oct 2005 \| Published: 01 Apr 2005 SUMMARY: The Infosys VoIP Service Operations Solution gives you complete and vastly simplified control over your VoIP services. TOPICS: Dashboards \| Network Management Services \| Network Monitoring \| Network Performance \| SLA Management Services \| Systems Integration Services \| VoIP

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