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Jul 9, 2008

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Real-time Analytical Software
ALSO CALLED: Realtime Analytics Software, Real Time Analytics Software, Realtime Analytical Software, Real Time Data Integration Software, Real-time Analytics Software, Realtime Data Integration Software, RTA Software, Real Time Analytical Software, and Real-time Data Integration Software DEFINITION: Software that collects information from customer interactions, analyzes customer data patterns and preferences in real or near-real time, and enables agents to take action either while the customer is still on the phone or within 5 minutes to 24 hours. Real time analytics applications are action-oriented … Definition continues below.

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Enterprise Performance Management: The Next Generation of Performance Management and BI sponsored by Oracle Corporation VIRTUAL SEMINAR: Posted: 07 Jul 2008 \| Published: 16 Jul 2008 SUMMARY: Through a series of online presentations, industry experts will offer advice on how to standardize and automate management processes and integrate performance management and BI solutions to optimize enterprise-wide performance. TOPICS: Application Deployment \| Application Integration \| Best Practices \| Business Intelligence \| Business Process Automation \| Financial Reporting \| Oracle (Product) \| Real-time Analytical Software \| Reporting Software

QuickTour Demo: Key Differentiators between MicroStrategy and Cognos sponsored by MicroStrategy Incorporated WEBCAST: Posted: 09 Jun 2008 \| When: Available On Demand SUMMARY: This tour provides an overview of MicroStrategy platform's uniquely powerful enterprise BI capabilities and illustrates the 12 key differentiators between MicroStrategy and Cognos. TOPICS: Business Intelligence \| Dashboards \| Data Visualization Software \| Enterprise Portals \| Metadata \| Microsoft Office \| Network Security \| OLAP \| Real-time Analytical Software \| Reporting Software

Jumpstarting BI in the midmarket sponsored by Cognos Incorporated WEBCAST: Posted: 09 Jun 2008 \| When: Available On Demand SUMMARY: This Webcast will examine those tools and explore the myriad of BI options available to CIOs. TOPICS: Business Intelligence \| CIOs \| CRM Software \| Data Visualization \| ERP Software \| Real-time Analytical Software \| SMBs

Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? sponsored by Genesys WHITE PAPER: Posted: 03 Jun 2008 \| Published: 01 Jan 2006 SUMMARY: This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena. TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Predictive Performance Management \| Real-time Analytical Software \| ROI \| User Experience

Using Real-Time Information to Improve Contact Center Performance sponsored by Genesys PODCAST: Posted: 05 May 2008 \| Premiered: 05 May 2008, 09:00 EDT (13:00 GMT) SUMMARY: From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center. TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM Analytics \| Customer Interaction Services \| Customer Satisfaction \| Real-time Analytical Software \| Sales

Introducing Global Performance Monitor (GPM) Addition to Lyons Quality Audit Tracking System (LQATS) sponsored by Lyons Information Systems, Inc. PRODUCT LITERATURE: Posted: 10 Apr 2008 \| Published: 10 Apr 2008 SUMMARY: Global Performance Monitor (GPM) provides a worldwide picture of your company's health, accurately, quickly and real-time. Learn how you can view real-time product quality performance across your entire manufacturing enterprise on a single screen. TOPICS: Business Performance Management \| Enterprise \| Manufacturing \| Manufacturing Industry \| Manufacturing Software \| Product Management \| Real-time Analytical Software \| Supply Chain Management \| Web Applications Software

The Business Case for On-Demand Business Intelligence sponsored by LucidEra WEBCAST: Posted: 07 Apr 2008 \| When: Available On Demand SUMMARY: Attend this Webcast to explore where transactional applications stop and where the value of business intelligence and analytics takes over, allowing you to get answers on demand, not just in static reports. TOPICS: Business Intelligence \| CRM Analytics \| CRM Software \| ERP Software \| Market Trends \| Real-time Analytical Software \| Reporting Software \| Sales \| Software as a Service \| Spreadsheets

Enabling Operational Business Intelligence (BI) with Real-time Data Integration sponsored by GoldenGate Software, Inc. EDITORIAL RESOURCE GUIDE: Posted: 28 Mar 2008 \| Published: 01 Mar 2008 SUMMARY: Businesses increasingly need to leverage fresher data from their operational systems in order to empower executives and front-line employees alike to improve customer relationships, revenue, and operational efficiencies. TOPICS: AIDC \| Business Intelligence \| Customer Satisfaction \| Data Integration \| Data Management Software \| Data Quality \| Data Warehouses \| Market Trends \| Middleware \| Real-time Analytical Software

BI and data integration: Strategies for CIOs sponsored by SAS Institute Inc. VIDEOCAST: Posted: 11 Mar 2008 \| When: 11 Mar 2008, 09:00 EDT (13:00 GMT) SUMMARY: Boris Evelson, Forrester Research Inc.'s principal analyst on business intelligence, speaks with SearchCIO.com editor Joyce Chutchian, and offers advice to CIOs on how to create a strategy for managing BI, data integration and analytics. TOPICS: Best Practices \| Business Intelligence \| CIOs \| Data Integration \| Data Management Software \| Enterprise \| IT Spending \| Market Trends \| Real-time Analytical Software \| Software Implementation

Tableau And Intelligent Capital Allocation for Wireless Telecom Infrastructure sponsored by Tableau Software CASE STUDY: Posted: 20 Feb 2008 \| Published: 01 Jan 2007 SUMMARY: Learn how you can visually query and interpret information in databases and transform raw data into informed business decisions with interactive visualizations. TOPICS: Application Deployment \| Base Stations \| Business Intelligence \| Cost Benefit Analysis \| Data Visualization \| Market Trends \| Productivity \| Real-time Analytical Software \| Wireless Industry

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REAL-TIME ANALYTICAL SOFTWARE DEFINITION (continued): … Software that collects information from customer interactions, analyzes customer data patterns and preferences in real or near-real time, and enables agents to take action either while the customer is still on the phone or within 5 minutes to 24 hours. Real time analytics applications are action-oriented and include a transaction engine for initiating activities and a business rule engine that is seamlessly integrated with the transaction engine. Real-time analytics applications are capable of providing real-time decision support to facilitate immediate action.Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

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