IT Outsourcing Services - White Papers, Webcasts and IT downloads

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May 17, 2008

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IT Outsourcing Services
ALSO CALLED: e-Outsourcing, Outsourcing Services, Strategic Sourcing, eOutsourcing, Information Technology Outsourcing Services, IT Services Outsourcing, Offshore Services, and Offshore Development Services DEFINITION: For a business, e-outsourcing is buying information technology products and services that could be furnished in-house from one or a variety of sources on the Internet. For example, an organization might hire a Web hosting firm to set up and run its Web site, an application … Definition continues below.

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Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience sponsored by Pitney Bowes Group 1 Software PODCAST: Posted: 08 May 2008 \| Premiered: 28 Apr 2008, 09:00 EDT (13:00 GMT) SUMMARY: Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers. TOPICS: Application Development and Integration Services \| Applications Management Services \| IT Outsourcing Services \| Network Management Services \| Offshore Outsourcing \| Online Bill Paying Services \| Telecommunications Industry

IT Strategies for Human Resources Transformation sponsored by Hexaware Technologies WHITE PAPER: Posted: 10 Apr 2008 \| Published: 01 Apr 2008 SUMMARY: Learn best practices, best of breed technologies and concepts to enable an efficient, tactical human resources (HR) function. Morph HR from a support to a strategic advantage. TOPICS: eLearning \| Enterprise Portals \| Globalization \| Human Resources Services \| Human Resources Software \| IT Outsourcing Services \| Offshore Outsourcing \| Productivity \| Strategic Planning \| Workforce Planning

Sourcing Strategies for Human Resources (HR) - A Webcast by Forrester sponsored by Hexaware Technologies WEBCAST: Posted: 10 Apr 2008 \| When: Available On Demand SUMMARY: View this Forrester Research Webcast to learn how you can utilize external sourcing alternatives to help improve the overall effectiveness of your human resources (HR) department. TOPICS: Cost Benefit Analysis \| Human Resources Management \| Human Resources Services \| IT Outsourcing Services \| Offshore Outsourcing \| Web Hosting \| xSP

Financial Giant Cuts Costs through Offshore Testing Services sponsored by Hexaware Technologies WHITE PAPER: Posted: 10 Apr 2008 \| Published: 01 Apr 2008 SUMMARY: Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates. TOPICS: Applications Management \| Banking Industry \| Call Center Software \| Contact Center Software \| Customer Satisfaction \| Financial Industry Organizations \| Financial Services \| IT Outsourcing Services \| Offshore Outsourcing \| Testing

Offshoring ETL Development in EPM Projects sponsored by Hexaware Technologies WHITE PAPER: Posted: 10 Apr 2008 \| Published: 01 Apr 2008 SUMMARY: Learn why ETL development projects place a particular emphasis on quick turnaround, optimal performance and iterative development. Explore how you can execute EPM projects smoothly and with utmost efficiency, coordination and cost effectiveness. TOPICS: Business Performance Management \| Business Performance Management Software \| Cost Benefit Analysis \| Data Acquisition Hardware \| Data Integration \| ETL (Software) \| IT Outsourcing Services \| Offshore Outsourcing \| Software Development Tools \| Software Testing

Outsourcing and Business Transformation - - A CIO Conversation sponsored by CIO Decisions JOURNAL ARTICLE: Posted: 05 Dec 2007 \| Published: 01 Dec 2007 SUMMARY: Craig Lee is CIO of Honolulu-based American Savings Bank (ASB), Hawaii's third-largest financial institution with $6.7 billion in assets. TOPICS: Banking Industry \| CIOs \| IT Outsourcing Services

The Big Hand-Off sponsored by CIO Decisions JOURNAL ARTICLE: Posted: 06 Aug 2007 \| Published: 01 Aug 2007 SUMMARY: Midmarket companies are outsourcing data backup to take advantage of fast and efficient services. Just don't forget to upsize your network in kind. TOPICS: Data Recovery \| Disaster Recovery \| IT Outsourcing Services \| Online Backups \| Remote Backups \| Software as a Service \| Storage Management Services \| Storage Service Providers

Automating Key Business Functions with Service Management Software sponsored by WebEx Communications, Inc. WHITE PAPER: Posted: 15 Jun 2007 \| Published: 01 Jun 2007 SUMMARY: Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs. TOPICS: Customer Support Software \| Desktop Computer Support \| IT Outsourcing Services \| IT Service Management \| Software as a Service \| Technical Support Staff

Hot Spots sponsored by Storage Magazine JOURNAL ARTICLE: Posted: 16 Oct 2006 \| Published: 01 Oct 2006 SUMMARY: Service providers need to catch up with the e-mail archiving needs of their customers. TOPICS: Electronic Discovery \| Email Archiving \| IT Outsourcing Services \| Regulatory Compliance

Data Center Crossroads sponsored by CIO Decisions JOURNAL ARTICLE: Posted: 02 Jun 2006 \| Published: 01 Apr 2006 SUMMARY: Midmarket companies are arriving in ever-greater numbers at that critical build-versus-outsource decision point. There are many paths to take. TOPICS: CIOs \| Co-Location Facilities \| Data Center Consolidation \| Data Centers \| Hosting Services \| IT Outsourcing Services \| Management Service Providers \| Outsourcing \| SMBs \| Vendor Selection

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IT OUTSOURCING SERVICES DEFINITION (continued): … service provider (ASP) to provide specific back- and front-office applications, and an outside security firm to install and maintain a firewall and a virtual private network (VPN). In a sense, the vendors act as the IT departments for the company, which is then free to focus on its core competency. E-outsourcing may also be provided in a package from one vendor that provides a wide range of services from other vendors.

Usually e-outsourcing …
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