Operational Support Systems

ALSO CALLED: B/OSS, OSS, Network Operations Support Systems, Business & Operational Support Systems, BSS/OSS, BOSS, Operations Support Systems, Operation Support Systems, Business and Operational Support Systems, and Operation Support Software
DEFINITION: An operational support system (OSS) is a set of programs that help a communications service provider monitor, control, analyze and manage a telephone or computer network. As the traditional voice telephone systems converges with packet-oriented Internet traffic (including VoIP),  … 
Definition continues below.

OPERATIONAL SUPPORT SYSTEMS DEFINITION (continued): … An operational support system (OSS) is a set of programs that help a communications service provider monitor, control, analyze and manage a telephone or computer network. As the traditional voice telephone systems converges with packet-oriented Internet traffic (including VoIP), broadband applications such as teleconferencing and DSL, more sophisticated systems like OSS are needed activities like ordering and tracking network components (including IP addresses), usage and traffic patterns, billing and reporting.
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