ALSO CALLED: Performance Ratings, KPI, Performance Indicators, Key Performance Indicators, Actionable Metrics, eMetrics, and e-Metrics DEFINITION: A standard of measurement.
PRODUCT OVERVIEW: Posted: 26 Jun 2008 | Published: 01 Feb 2008
SUMMARY:
Keynote Application Perspective provides an operational solution for monitoring Web pages and transactions around the clock to quickly determine site outages or slowdowns before your customers are affected. Application Perspective synthetic monitoring ...
WHITE PAPER: Posted: 20 Jun 2008 | Published: 01 Jan 2007
SUMMARY:
Quality of Service (QoS) monitoring is a must for anyone in the telecommunications business, yet the tools and techniques have hardly changed during the last decade.
WHITE PAPER: Posted: 18 Jun 2008 | Published: 01 Jul 2007
SUMMARY:
This global CIO2CIO research program was conducted for SAP, Inc. to gain insight into information management practices in various regions of the world and the research was conducted among IT professionals in the U.S., Europe and Asia.
WHITE PAPER: Posted: 30 May 2008 | Published: 01 May 2008
SUMMARY:
PayerView is designed to look at payers' performance based on a number of metrics. Combined, the metrics provide an overall ranking aimed at quantifying the "ease of doing business with the payer."
WHITE PAPER: Posted: 26 Feb 2008 | Published: 01 Mar 2007
SUMMARY:
Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience.
CASE STUDY: Posted: 25 Feb 2008 | Published: 01 Jan 2006
SUMMARY:
BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.
WHITE PAPER: Posted: 25 Feb 2008 | Published: 01 Jan 2007
SUMMARY:
This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.
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