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Metrics

ALSO CALLED: Performance Ratings, KPI, Performance Indicators, Key Performance Indicators, Actionable Metrics, eMetrics, and e-Metrics
DEFINITION: A standard of measurement.


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Show How Marketing Makes Money: A 5-Step Plan for Proving ROI
sponsored by Vtrenz, Inc
WHITE PAPER: This white paper outlines a simple plan to help ensure the outcome of your evaluation efforts both meaningful and manageable.
Posted: 26 Jun 2008 | Published: 01 Jan 2007
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Application Perspective: Online Business Application Performance
sponsored by Keynote Systems
PRODUCT OVERVIEW: Keynote Application Perspective provides an operational solution for monitoring Web pages and transactions around the clock to quickly determine site outages or slowdowns before your customers are affected. Application Perspective synthetic monitoring ...
Posted: 26 Jun 2008 | Published: 01 Feb 2008
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Active Quality Monitoring of Premium Services
sponsored by Comarch
WHITE PAPER: Quality of Service (QoS) monitoring is a must for anyone in the telecommunications business, yet the tools and techniques have hardly changed during the last decade.
Posted: 20 Jun 2008 | Published: 01 Jan 2007
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CIO2CIO Global Research Study: Business Intelligence and Master Data Management (MDM)
sponsored by SAP America Inc
WHITE PAPER: This global CIO2CIO research program was conducted for SAP, Inc. to gain insight into information management practices in various regions of the world and the research was conducted among IT professionals in the U.S., Europe and Asia.
Posted: 18 Jun 2008 | Published: 01 Jul 2007
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It's Happening Now: How PayerView(SM) Is Changing the Way Providers and Payers Work Together
sponsored by athenahealth
WHITE PAPER: PayerView is designed to look at payers' performance based on a number of metrics. Combined, the metrics provide an overall ranking aimed at quantifying the "ease of doing business with the payer."
Posted: 30 May 2008 | Published: 01 May 2008
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Meeting Tomorrow's Internet Performance Requirements
sponsored by Keynote Systems
WHITE PAPER: Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience.
Posted: 26 Feb 2008 | Published: 01 Mar 2007
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BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature
sponsored by Parature, Inc.
CASE STUDY: BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.
Posted: 25 Feb 2008 | Published: 01 Jan 2006
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The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them
sponsored by Parature, Inc.
WHITE PAPER: This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.
Posted: 25 Feb 2008 | Published: 01 Jan 2007
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Acquire, Analyze, and Present Data with LabVIEW
sponsored by National Instruments
SOFTWARE LISTING: NI LabVIEW is an open environment designed to make interfacing with any measurement hardware simple.
Posted: 22 Feb 2008 | Published: 01 Feb 2008
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Keep Your Web Customers Coming Back: Three Improvements to Enhance Your Customer's Experience
sponsored by Cisco Systems, Inc.
WHITE PAPER: The Web offers many ways to service your customers 365 days a year, 24 hours a day, inlcuding self-service tools like tracking, online account access, and customized recommendations for products and services.
Posted: 22 Feb 2008 | Published: 01 Jan 2007
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