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| IT Services > Telecommunications Services > |
IVR
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ALSO CALLED: Voice Response, Automated Voice Response, and Interactive Voice Response
DEFINITION: Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the
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Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center
| sponsored by Genesys
WHITE PAPER:
This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today.
Posted: 04 Sep 2008 | Published: 04 Sep 2008
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Thriving in an Economic Downturn
| sponsored by Avaya Inc.
WHITE PAPER:
This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
Posted: 22 Aug 2008 | Published: 22 Aug 2008
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Calculating the ROI of a SOA Project
| sponsored by Wipro Technologies
WHITE PAPER:
ROI is gaining momentum as many sponsors are finding hard to justify SOA initiatives without ROI and ROI often comes as a bottleneck or a barricade in justifying SOA initiative.
Posted: 27 Jun 2008 | Published: 01 Jan 2007
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The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service
| sponsored by Genesys
WHITE PAPER:
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Posted: 03 Jun 2008 | Published: 01 Apr 2008
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Success Story: Communications - AT&T
| sponsored by Genesys
CASE STUDY:
The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
Posted: 19 May 2008 | Published: 01 May 2008
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Extended Functionality for Your Telephones to Help Find Answers and Direction for Your Clients
| sponsored by DialResults
PRODUCT OVERVIEW:IVR-Results systems allow people to communicate with computers through telephones, there by opening up almost limitless opportunities for new and enhanced customer service. Posted: 19 May 2004 | Published: 19 May 2004
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VoiceGenie: Enterprise Solutions
| sponsored by VoiceGenie Technologies Inc.
BROCHURE:VoiceGenie provides corporate enterprises and call centers with a wide range of end-to-end solutions comprised of flexible platforms, tools, and industry-proven packaged. Posted: 18 May 2004 | Published: 01 May 2004
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NeXusPoint
| sponsored by VoiceGenie Technologies Inc.
DATA SHEET:NeXusPoint™ is an open, standards-based VoiceXML framework for the development and deployment of on-premise or hosted speech and touch-tone services. Posted: 18 May 2004 | Published: 18 May 2004
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NeXusPoint™: Technical Specifications
| sponsored by VoiceGenie Technologies Inc.
DATA SHEET:NeXusPoint™ Technical Specifications include: Advanced Call Control, recognition from recordings, saved utterances, outbound calling, advanced audio playback, external eventing interface, and more. Posted: 18 May 2004 | Published: 18 May 2004
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GenieBuilder™: Graphical Application System to Quickly and Easily Build and Launch Next-Gen IVR Speech Applications
| sponsored by VoiceGenie Technologies Inc.
DATA SHEET:GenieBuilder™ provides a full set of tools to help developers quickly build consistent, high quality speech applications as well as a robust framework to create, deploy, and manage the full lifecycle of large multi-application speech projects. Posted: 18 May 2004 | Published: 18 May 2004
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GenieFactory™: Simplifying the Development and Deployment of Speech Applications
| sponsored by VoiceGenie Technologies Inc.
DATA SHEET:GenieFactory™ from VoiceGenie provides organizations with an easy-to-use and economical way to develop, deploy and manage sophisticated speech applications. Posted: 18 May 2004 | Published: 18 May 2004
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Extended Functionality for Your Telephones to Help Find Answers and Direction for Your Client
| sponsored by IVR Results
PRODUCT OVERVIEW:IVR-Results systems allow people to communicate with computers through telephones, there by opening up almost limitless opportunities for new and enhanced customer service. Posted: 30 Mar 2004 | Published: 01 Jan 2004
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IVR DEFINITION (continued): … form of voice, fax, callback, e-mail and perhaps other media. An IVR system consists of telephony equipment, software applications, a database and a supporting infrastructure. Common IVR applications include: - Bank and stock account balances and transfers
- Surveys and polls
- Office call routing
- Call center forwarding
- Simple order entry transactions
- Selective information lookup (movie schedules, etc.)
An IVR application …
IVR definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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