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Jul 5, 2008

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IVR
ALSO CALLED: Voice Response, Automated Voice Response, and Interactive Voice Response DEFINITION: Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the … Definition continues below.

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Calculating the ROI of a SOA Project sponsored by Wipro Technologies WHITE PAPER: Posted: 27 Jun 2008 \| Published: 01 Jan 2007 SUMMARY: ROI is gaining momentum as many sponsors are finding hard to justify SOA initiatives without ROI and ROI often comes as a bottleneck or a barricade in justifying SOA initiative. TOPICS: Customer Service \| IVR \| ROI \| SOA

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service sponsored by Genesys WHITE PAPER: Posted: 03 Jun 2008 \| Published: 01 Apr 2008 SUMMARY: This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. TOPICS: Contact Centers \| Customer Satisfaction \| Customer Service \| IVR \| ROI \| TCO

Extended Functionality for Your Telephones to Help Find Answers and Direction for Your Clients sponsored by DialResults PRODUCT OVERVIEW: Posted: 19 May 2004 \| Published: 19 May 2004 SUMMARY:IVR-Results systems allow people to communicate with computers through telephones, there by opening up almost limitless opportunities for new and enhanced customer service. TOPICS: Call Center Software \| IVR

VoiceGenie: Enterprise Solutions sponsored by VoiceGenie Technologies Inc. BROCHURE: Posted: 18 May 2004 \| Published: 01 May 2004 SUMMARY:VoiceGenie provides corporate enterprises and call centers with a wide range of end-to-end solutions comprised of flexible platforms, tools, and industry-proven packaged. TOPICS: CTI (Computer Telephony Integration) \| IVR \| Self-Service Applications Software \| Software Development Tools \| Text-to-Speech Software \| Voice Recognition Software \| VoiceXML

NeXusPoint sponsored by VoiceGenie Technologies Inc. DATA SHEET: Posted: 18 May 2004 \| Published: 18 May 2004 SUMMARY:NeXusPoint™ is an open, standards-based VoiceXML framework for the development and deployment of on-premise or hosted speech and touch-tone services. TOPICS: CTI (Computer Telephony Integration) \| IVR \| Self-Service Applications Software \| Software Development Tools \| Text-to-Speech Software \| Voice Recognition Software \| VoiceXML

NeXusPoint™: Technical Specifications sponsored by VoiceGenie Technologies Inc. DATA SHEET: Posted: 18 May 2004 \| Published: 18 May 2004 SUMMARY:NeXusPoint™ Technical Specifications include: Advanced Call Control, recognition from recordings, saved utterances, outbound calling, advanced audio playback, external eventing interface, and more. TOPICS: CTI (Computer Telephony Integration) \| IVR \| Software Development Tools \| Text-to-Speech Software \| Voice Recognition Software \| VoiceXML

GenieBuilder™: Graphical Application System to Quickly and Easily Build and Launch Next-Gen IVR Speech Applications sponsored by VoiceGenie Technologies Inc. DATA SHEET: Posted: 18 May 2004 \| Published: 18 May 2004 SUMMARY:GenieBuilder™ provides a full set of tools to help developers quickly build consistent, high quality speech applications as well as a robust framework to create, deploy, and manage the full lifecycle of large multi-application speech projects. TOPICS: Application Deployment \| GUI \| IVR \| Software Development Tools \| VoiceXML

GenieFactory™: Simplifying the Development and Deployment of Speech Applications sponsored by VoiceGenie Technologies Inc. DATA SHEET: Posted: 18 May 2004 \| Published: 18 May 2004 SUMMARY:GenieFactory™ from VoiceGenie provides organizations with an easy-to-use and economical way to develop, deploy and manage sophisticated speech applications. TOPICS: Application Deployment \| Integrated Development Environments \| IVR \| VoiceXML

Extended Functionality for Your Telephones to Help Find Answers and Direction for Your Client sponsored by IVR Results PRODUCT OVERVIEW: Posted: 30 Mar 2004 \| Published: 01 Jan 2004 SUMMARY:IVR-Results systems allow people to communicate with computers through telephones, there by opening up almost limitless opportunities for new and enhanced customer service. TOPICS: IVR

IVR DEFINITION (continued): … form of voice, fax, callback, e-mail and perhaps other media.

An IVR system consists of telephony equipment, software applications, a database and a supporting infrastructure. Common IVR applications include:

Bank and stock account balances and transfers
Surveys and polls
Office call routing
Call center forwarding
Simple order entry transactions
Selective information lookup (movie schedules, etc.)

An IVR application …
IVR definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary

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