IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing
… Definition continues below.
WHITE PAPER: Posted: 08 Jul 2008 | Published: 01 Jun 2008
SUMMARY:
EMA has culled through 1000+ pieces of advice to identify 10 best practices to help you succeed with your CMDB project. This paper details these tips, highlights key findings from EMA research, and shares practical advice directly from your peers.
WHITE PAPER: Posted: 02 Jul 2008 | Published: 01 Jun 2006
SUMMARY:
Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent.
WEBCAST: Posted: 02 Jul 2008 | When: Available On Demand
SUMMARY:
Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
WEBCAST: Posted: 02 Jul 2008 | When: Available On Demand
SUMMARY:
In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.
WEBCAST: Posted: 02 Jul 2008 | When: Available On Demand
SUMMARY:
View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
WHITE PAPER: Posted: 26 Jun 2008 | Published: 01 Jun 2008
SUMMARY:
This paper explains about how to gain greater performance from your IT service provider and benefit from emerging trends that are becoming a part of next generation IT outsourcing.
WHITE PAPER: Posted: 26 Jun 2008 | Published: 01 Apr 2008
SUMMARY:
For the past decade, business executives have had two ongoing IT issues that they have been consistently concerned with: how to better align IT to the overall business strategy and getting more business value from IT investments.
WHITE PAPER: Posted: 19 Jun 2008 | Published: 01 Jun 2008
SUMMARY:
This third issue of the Virtual Data Center e-zine sifts through the maze of products and technologies that make up VMware's virtualization ecosystem. It then takes a comprehensive look at the new world of virtual desktop delivery and management
WHITE PAPER: Posted: 18 Jun 2008 | Published: 01 Apr 2008
SUMMARY:
Explore HP's integrated ITIL-based service lifecycle approach for operations management in this new Enterprise Management Associates (EMA) white paper.
WHITE PAPER: Posted: 18 Jun 2008 | Published: 01 Nov 2007
SUMMARY:
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
IT SERVICE MANAGEMENT DEFINITION (continued): … on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure Library) is a globally recognized collection of best practices for information technology (IT) service management.
ITSM audits are based on analysis of four key performance indicators in specific ways:
Growth and value, which involves tracking revenue growth against investment and utilization.
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