IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing
… Definition continues below.
WHITE PAPER: Posted: 14 May 2008 | Published: 01 May 2008
SUMMARY:
Effective change management can be the key to preventing outages, security problems, and poor network performance. This white paper examines 4 key metrics that can help your organization improve operational effectiveness.
WHITE PAPER: Posted: 08 May 2008 | Published: 01 Apr 2007
SUMMARY:
In this IBM white paper, Macehiter Ward-Dutton, specialists in IT business alignment, give a step-by-step explanation of how to make long-term improvements in the relationship between business and IT.
SUMMARY:
The most mature IT organizations are those that strive to bring new levels of intelligent automation to their data centers, offloading as many support tasks possible in order to enable their staff to focus on what really matters.
WHITE PAPER: Posted: 23 Apr 2008 | Published: 01 Jan 2007
SUMMARY:
This report examines a platform solution for helping your organization to better its problem management processes, reduce operational costs, improve end-user experiences, and meet business goals.
SUMMARY:
Access this resource center to learn more about a best practices and cost-effective ways to simplify the upgrade process for Oracle Database 10g or 11g.
SUMMARY:
StackSafe™ Test Center targets the market need for a solution that allows pre-deployment staging and testing of changes to IT production environments.
SUMMARY:
StackSafe's Test Center offers substantial business value, particularly to those IT departments that are leveraging ITIL best practices but still have a high number of change-related incidents and problems.
WEBCAST: Posted: 01 Apr 2008 | When: Available On Demand
SUMMARY:
Listen to this Webcast to learn about the key challenges surrounding ITSM, how organizations are resolving those issues and what tools your organization can leverage to increase its ITSM efforts.
WEBCAST: Posted: 01 Apr 2008 | When: Available On Demand
SUMMARY:
Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes like configuration, incident, problem, change and service level management.
IT SERVICE MANAGEMENT DEFINITION (continued): … on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure Library) is a globally recognized collection of best practices for information technology (IT) service management.
ITSM audits are based on analysis of four key performance indicators in specific ways:
Growth and value, which involves tracking revenue growth against investment and utilization.
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