ALSO CALLED: Information Technology Infrastructure Library and IT Infrastructure Library DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing
… Definition continues below.
WHITE PAPER: Posted: 14 May 2008 | Published: 01 May 2008
SUMMARY:
Managing change within your company's network is an important part of achieving and maintaining compliance. This white paper discusses how configuration and change management solutions can increase security and aid with compliance achievement.
WHITE PAPER: Posted: 25 Apr 2008 | Published: 01 Nov 2007
SUMMARY:
This IDC white paper highlights the benefits of IT business service automation (BSA) and how it's driving business initiatives such as compliance management, lower operation costs and higher business service availability.
SUMMARY:
This podcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
SUMMARY:
Access this resource center to learn more about a best practices and cost-effective ways to simplify the upgrade process for Oracle Database 10g or 11g.
SUMMARY:
ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.
SUMMARY:
Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers.
WEBCAST: Posted: 16 Apr 2008 | When: Available On Demand
SUMMARY:
This webcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
ITIL DEFINITION (continued): … dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.
ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, … ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary
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