ALSO CALLED: Helpdesk and Service Desk Management DEFINITION: This function supports end users in desktop productivity and enterprise applications. This activity is typically internal to an organization.
WHITE PAPER: Posted: 23 Apr 2008 | Published: 01 Jan 2007
SUMMARY:
This report examines a platform solution for helping your organization to better its problem management processes, reduce operational costs, improve end-user experiences, and meet business goals.
WEBCAST: Posted: 28 Mar 2008 | When: Available On Demand
SUMMARY:
Change management helps companies minimize the impact of changes on service quality. View this Webcast to learn about the process of managing change combined with managing the service desk.
WEBCAST: Posted: 28 Mar 2008 | When: Available On Demand
SUMMARY:
In this Webcast, learn about a high-productivity interface, email request processing capabilities and self-service competencies that will speed up response times and improve user satisfaction levels.
WHITE PAPER: Posted: 28 Mar 2008 | Published: 01 Mar 2008
SUMMARY:
IT administrators implement stronger password policies to increase network security, but as employees juggle more and more passwords, help desks have to constantly field requests for password retrieves and resets, causing a waste of time and valuable reso
WHITE PAPER: Posted: 08 Oct 2007 | Published: 01 Oct 2007
SUMMARY:
The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...
WEBCAST: Posted: 20 Sep 2007 | When: Available On Demand
SUMMARY:
Do you have the power to resolve technical issues with one call every time? Redefine the IT experience by providing IT administrators and end users with the tools they need.
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