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May 17, 2008

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Help Desks
ALSO CALLED: Helpdesk and Service Desks DEFINITION: In a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help … Definition continues below.

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The Many Faces of Sign On sponsored by Quest Software WHITE PAPER: Posted: 16 May 2008 \| Published: 01 Mar 2008 SUMMARY: Single sign-on is an example of something that everybody wants, but nobody ever really totally achieves. TOPICS: Data Encryption \| Help Desks \| Passwords \| Security \| User Authentication \| Web Access \| Wi-Fi

Find Out How Much You Can save on Your Desktop Infrastructure Using VDI and the Pano Logic Virtual Desktop Solution sponsored by Pano Logic, Inc ASSESSMENT TOOL: Posted: 11 Apr 2008 \| Published: 01 Apr 2008 SUMMARY: Pano Logic leverages standard virtualization technologies to create a new approach to desktop computing combining zero-touch hardware and server software that dramatically lowers total cost of ownership while increasing security, management and... TOPICS: Data Security \| Help Desks \| Server Software \| Virtualization

Numara® FootPrints 8: Service Management that Serves the Business sponsored by Numara Software WEBCAST: Posted: 28 Mar 2008 \| When: Available On Demand SUMMARY: View this Webcast to learn how you can gain a competitive advantage for your service management with a comprehensive solution that is easy to deploy and manage. TOPICS: Application Deployment \| Best Practices \| Business IT Alignment \| Business Process Automation \| Change Management \| Customer Satisfaction \| Help Desk Software \| Help Desks \| Web Applications Software \| Workflow Software

Numara® Track-It! 8 Overview Webinar sponsored by Numara Software WEBCAST: Posted: 28 Mar 2008 \| When: Available On Demand SUMMARY: In this Webcast, learn about a high-productivity interface, email request processing capabilities and self-service competencies that will speed up response times and improve user satisfaction levels. TOPICS: Customer Service \| Help Desk Management \| Help Desk Software \| Help Desks \| IT Asset Management \| Productivity \| Reporting Software \| User Experience

Numara® FootPrints Change Management: Solutions for Automating and Managing Change sponsored by Numara Software WEBCAST: Posted: 28 Mar 2008 \| When: Available On Demand SUMMARY: Change management helps companies minimize the impact of changes on service quality. View this Webcast to learn about the process of managing change combined with managing the service desk. TOPICS: Business Process Management \| Change Management \| Customer Service \| Help Desk Management \| Help Desk Software \| Help Desks \| Sarbanes-Oxley Compliance \| Workflow Software

Why an Output Management Solution Will save You Money sponsored by ROC Software WHITE PAPER: Posted: 25 Mar 2008 \| Published: 01 Jul 2007 SUMMARY: Output management saves the enterprise money by centralizing control of the output environment directly with IT professionals trained to efficiently resolve problems. TOPICS: Document Management \| Document Management Software \| Fax Software \| Help Desks \| Knowledge Management \| Knowledge Management Software \| Operations \| Printers \| Spool

5 Challenges to Effectively Managing Your Remote Systems sponsored by Dell, Inc WHITE PAPER: Posted: 20 Mar 2008 \| Published: 01 Jan 2006 SUMMARY: In evaluating solutions that address the challenges raised in this brief, there are two primary areas of consideration: the capabilities of the solution, and the deployment and ongoing ease of use of the solution. TOPICS: Backups \| Deployment \| Desktop Management \| Help Desks \| Remote Access Management

IT HelpDesk Solution sponsored by Extraview Corporation SOFTWARE LISTING: Posted: 10 Mar 2008 \| Published: 01 Jan 2006 SUMMARY: ExtraView IT HelpDesk provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web. TOPICS: Customers \| Help Desks

Learn the Secrets to Improving Help Desk Productivity and User Perception sponsored by Citrix Online WEBCAST: Posted: 10 Oct 2006 \| When: Available On Demand SUMMARY: Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs. TOPICS: Customer Service Best Practices \| Desktop Management \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Service Management \| ITIL \| Technical Support Staff

Business Mentor: Elevate Your Help Desk to a High-value Function sponsored by CIO Decisions JOURNAL ARTICLE: Posted: 05 Oct 2006 \| Published: 01 Oct 2006 SUMMARY: Before you outsource that help desk, think about its potential as a customer relationship management tool. TOPICS: CRM \| Help Desk Management Services \| Help Desks

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HELP DESKS DEFINITION (continued): … desk may consist of a group of experts using software to help track the status of problems and other special software to help analyze problems (for example, the status of a company's telecommunications network).

Typically, the term is used for centralized help to users within an enterprise. A related term is call center, a place that customers call to place orders, track shipments, get help with products, and so forth.

The World Wide Web offers the possibility of a new, relatively …
Help Desks definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary

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