Help Desk Software

ANALYST REPORT:   Posted: 25 Apr 2008 | Published: 07 Apr 2008

SUMMARY: This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.

ANALYST REPORT:   Posted: 24 Apr 2008 | Published: 01 Apr 2008

SUMMARY: Gómez has developed a framework to help organizations leverage Web metrics they may already be collecting, focusing not only on generating and correlating the right metrics but emphasizing business results over raw data.

WEBCAST:   Posted: 28 Mar 2008 | When: Available On Demand

SUMMARY: View this Webcast to learn how you can gain a competitive advantage for your service management with a comprehensive solution that is easy to deploy and manage.

WEBCAST:   Posted: 28 Mar 2008 | When: Available On Demand

SUMMARY: Change management helps companies minimize the impact of changes on service quality. View this Webcast to learn about the process of managing change combined with managing the service desk.

WEBCAST:   Posted: 28 Mar 2008 | When: Available On Demand

SUMMARY: In this Webcast, learn about a high-productivity interface, email request processing capabilities and self-service competencies that will speed up response times and improve user satisfaction levels.

WHITE PAPER:   Posted: 08 Oct 2007 | Published: 01 Oct 2007

SUMMARY: The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...

WEBCAST:   Posted: 10 Oct 2006 | When: Available On Demand

SUMMARY: Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.

SOFTWARE LISTING:   Posted: 03 Jul 2005 | Published: 01 Jun 2005

SUMMARY: Aldon Community Manager is a Web-based requirements and incident management solution. Aldon Community Manager monitors change requests, manages approvals, associates requirements and projects, and provides workflow templates and essential infrastructure..

PRODUCT OVERVIEW:   Posted: 30 Aug 2004 | Published: 30 Aug 2004

SUMMARY:Support Tracker™ is a Web-enabled Lotus Notes help desk which eases the workload of your IT support departments.

TRIAL SOFTWARE:   Posted: 25 Jul 2004 | Published: 25 Jul 2004

SUMMARY:With ReadyDesk you can open, view, edit and resolve support tickets all on the same screen, dramitically increasing productivity and response time! You can even view a ticket's complete history without leaving the main interface.