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| IT Management > Systems Operations > Systems Management > |
Help Desk Management
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ALSO CALLED: Helpdesk and Service Desk Management
DEFINITION: This function supports end users in desktop productivity and enterprise applications. This activity is typically internal to an organization.
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Add Help-Desk-Management to your RSS Reader:
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| 1 - 10 of 13 Matches | |
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How to Calculate the ROI of Remote Support
| sponsored by Citrix Online - GotoAssist
WHITE PAPER:
Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
Posted: 02 Jul 2008 | Published: 01 Jan 2007
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CosmoCom Consolidates VisitBritain's Highly Distributed Global Contact Center
| sponsored by CosmoCom, Inc.
CASE STUDY:
A CosmoCom Consolidation 2.0 solution case study: The VisitBritain contact center, a globally distributed Virtual Contact Center with many individual sites.
Posted: 27 May 2008 | Published: 01 Jan 2007
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Service Level Agreements and Management: Putting Real-World Management in SLM and Next Steps in SLA
| sponsored by Gomez
WHITE PAPER:
This report outlines the changes that SLAs have undertaken and discusses the future of SLAs including how they will impact IT.
Posted: 24 Apr 2008 | Published: 01 Apr 2008
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IT Problem Management: Improving Processes to Resolve Performance Problems Quickly
| sponsored by Gomez
WHITE PAPER:
This report examines a platform solution for helping your organization to better its problem management processes, reduce operational costs, improve end-user experiences, and meet business goals.
Posted: 23 Apr 2008 | Published: 01 Jan 2007
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CompuCom Service Desk Overview
| sponsored by CompuCom Systems, Inc.
PRODUCT OVERVIEW:
An effective service desk must offer a single point of contact to quickly and easily resolve desktop, mobile and software related issues. Learn how about a service desk that can allow you stay productive and focused on your business.
Posted: 29 Oct 2007 | Published: 01 Aug 2007
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The Evolution of the IT Help Desk to the Service Desk - An Examination of Current and Future Trends
| sponsored by CompuCom Systems, Inc.
WHITE PAPER:
Transforming legacy help desk solutions into managed service desks can reduce support and maintenance costs without sacrificing quality. Learn how your organization can support continuous improvement, remain agile and adapt to change.
Posted: 29 Oct 2007 | Published: 01 Aug 2007
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Automating and Optimizing Service Desk Performance
| sponsored by Kaseya
WHITE PAPER:
The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...
Posted: 08 Oct 2007 | Published: 01 Oct 2007
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Best Practices in Lifecycle Management: Comparing KACE, Altiris, LANDesk, and Microsoft SMS
| sponsored by KACE
WHITE PAPER:
This Enterprise Management Associates (EMA) white paper compares the KBOX family of appliances from KACE with leading competitors Altiris, LANDesk, and Microsoft, explaining key best practices in lifecycle management.
Posted: 20 Sep 2007 | Published: 01 Jan 2007
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End-User Monitoring: Gaining Visibility into Hidden Business Risks
| sponsored by CA
WHITE PAPER:
This white paper explores how to implement effective end-user transaction monitoring and management to attain greater visibility into the user experience.
Posted: 18 Sep 2007 | Published: 01 Aug 2007
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Gaining Control of the Desktop
| sponsored by Persystent Technologies
WHITE PAPER:
Desktop support systems can increase desktop availability and performance and provide the end-to-end stability needed to maintain business processes. Read this paper to learn how to reduce desktop management costs and gain control of your desktops.
Posted: 06 Dec 2006 | Published: 01 Jul 2008
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| 1 - 10 of 13 Matches | |
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