Help Desk Management Services - White Papers, Webcasts and IT downloads

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May 17, 2008

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Help Desk Management Services
ALSO CALLED: Desktop Outsourcing Services, Trouble Calls, Problem Tracking, Helpdesk, Technical Support, Support Services, Help Desk Services, Service Desk Management Services, Hotline Support, Desktop Management Services, Support, Trouble Ticketing, and Tech Support DEFINITION: Services that handle a company's internal queries and operational problems about IT related issues. This service might include hardware and software support, logging of problems, dispatch of service technicians or parts, training coordination, etc.

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IT Leadership Strategy: How to Provide World-Class Help Desk Support sponsored by Citrix Online WEBCAST: Posted: 20 Sep 2007 \| When: Available On Demand SUMMARY: Do you have the power to resolve technical issues with one call every time? Redefine the IT experience by providing IT administrators and end users with the tools they need. TOPICS: Change Management \| Configuration Management \| Desktop Management \| Fault Tolerance \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| High Availability \| ITIL \| Security Threats

Learn the Secrets to Improving Help Desk Productivity and User Perception sponsored by Citrix Online WEBCAST: Posted: 20 Sep 2007 \| When: Available On Demand SUMMARY: With just a few clicks, IT administrators can see what end users see, and vice versa. TOPICS: Change Management \| Configuration Management \| Desktop Management \| Fault Tolerance \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| High Availability \| ITIL \| Security Threats

How to Deploy Secure Remote Access in Minutes sponsored by Citrix Online WEBCAST: Posted: 20 Sep 2007 \| When: Available On Demand SUMMARY: Transform technical support into a competitive advantage with remote support technology. TOPICS: Change Management \| Configuration Management \| Desktop Management \| Fault Tolerance \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| High Availability \| ITIL \| Security Threats

Learn the Secrets to Improving Help Desk Productivity and User Perception sponsored by Citrix Online WEBCAST: Posted: 10 Oct 2006 \| When: Available On Demand SUMMARY: Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs. TOPICS: Customer Service Best Practices \| Desktop Management \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Service Management \| ITIL \| Technical Support Staff

Business Mentor: Elevate Your Help Desk to a High-value Function sponsored by CIO Decisions JOURNAL ARTICLE: Posted: 05 Oct 2006 \| Published: 01 Oct 2006 SUMMARY: Before you outsource that help desk, think about its potential as a customer relationship management tool. TOPICS: CRM \| Help Desk Management Services \| Help Desks

The Truth About Outsourcing Help Desk sponsored by ABS Associates, Inc. WHITE PAPER: Posted: 19 May 2006 \| Published: 01 May 2006 SUMMARY: There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel... TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desks \| ITIL \| Technical Support Staff

PacketCare™: Customer Service and Support sponsored by Packeteer DATA SHEET: Posted: 30 Nov 2004 \| Published: 01 Nov 2004 SUMMARY:Packeteer offers service and support packages, allowing you to select the coverage that is appropriate for your organization. TOPICS: Customer Service \| Help Desk Management Services \| Software Upgrades

Site Management and Support: On-Demand Site Management and Support Services sponsored by Verndale Corporation PRODUCT OVERVIEW: Posted: 26 Jul 2004 \| Published: 25 Jul 2004 SUMMARY:Verndale's "outsourced Internet department" and "support on demand" services provide a highly responsive and cost-effective virtual team to augment your constrained in-house resources. TOPICS: Help Desk Management Services \| IT Outsourcing Services \| Web Site Administration

beAssisted: Cut the Cost of Your Customer Interactions by Over 30% - And Keep Them in the U.K. sponsored by beCogent Ltd PRODUCT LITERATURE: Posted: 18 May 2004 \| Published: 18 May 2004 SUMMARY:beCogent has teamed up with the industry's leading technology providers to create beAssisted - the first product to blend voice-enabled customer self-service with live agents which presents an alternative to going offshore. TOPICS: Customer Interaction Services \| Help Desk Management Services

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