Customer Self-Service - White Papers, Webcasts and IT downloads

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Jul 9, 2008

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Customer Self-Service
ALSO CALLED: Self-Service and Support, Self Service and Support, Self-Service, Employee Self-service, Customer Self Support, Self-help Tools, Self Help Tools, Self Service, and Customer Self Service

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Genesys Global Consumer Survey - 2007 sponsored by Genesys WHITE PAPER: Posted: 25 Mar 2008 \| Published: 01 Jan 2007 SUMMARY: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. TOPICS: Consumers \| Contact Management \| Contact Management Software \| Customer Loyalty \| Customer Self-Service \| Email \| Email Software \| Internet Chat \| SMS \| Surveys

Why Human Resources (HR) Organizations Use Workforce Management to Impact Productivity & Performance sponsored by Infor WHITE PAPER: Posted: 19 Mar 2008 \| Published: 01 Jan 2007 SUMMARY: Learn how to improve workforce productivity and business performance by focusing on front line people processes and enhancing the strategic value of human resources (HR). TOPICS: Business Performance Management \| Business Performance Management Software \| Customer Self-Service \| Human Resources Services \| Payroll Software \| Productivity \| Time and Attendance Software \| Workforce Management Software

Collaborative Reporting Architecture sponsored by Actuate Corporation WHITE PAPER: Posted: 07 Jan 2008 \| Published: 03 Jan 2008 SUMMARY: The Actuate® Enterprise Reporting platform is designed to create, maintain and deliver the structured account information required by today's most demanding Customer Self-Service and Online Channel applications for the words' l... TOPICS: Customer Self-Service \| Database Management \| HTML \| PDF

Actuate & CRM Co-sponsored Whitepaper - Next Generation Online Channel Reporting for Banking and Investment Firms sponsored by Actuate Corporation PRODUCT LITERATURE: Posted: 07 Feb 2007 \| Published: 07 Feb 2007 SUMMARY: This whitepaper identifies current drivers of change across a range of financial service customer segments and provides insight into how the world's leading institutions are keeping pace by improving their online channels-implementing advanced ... TOPICS: Banking Software \| Channel Management \| Customer Satisfaction \| Customer Self-Service \| Financial Services Industry \| Reporting Software \| Self-Service Applications Software

Cleared for Take-Off sponsored by CIO Decisions JOURNAL ARTICLE: Posted: 13 Nov 2006 \| Published: 01 Nov 2006 SUMMARY: Vancouver International Airport Authority fires up technology and transforms itself from a sluggish government-run airport to an international hub. TOPICS: Airline Industry \| Customer Self-Service \| IT Infrastructure \| IT Systems \| Kiosks

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