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May 17, 2008

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IT Management > Systems Operations > Applications Management >
Application Integration
ALSO CALLED: EAI, Multi-platform Integration, Enterprise Application Integration, Applications Integration, Integration, and Software Integration DEFINITION: EAI (enterprise application integration) is a business computing term for the plans, methods, and tools aimed at modernizing, consolidating, and coordinating the computer applications in an enterprise. Typically, an enterprise has existing legacy applications and … Definition continues below.

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SAP™ CRM Integration into the Contact Center sponsored by AMC Technology WHITE PAPER: Posted: 09 May 2008 \| Published: 01 May 2008 SUMMARY: This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. TOPICS: Application Integration \| Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| Marketing \| Sales \| SAP (Product) \| User Experience

Oracle PeopleSoft CRM Integration into the Contact Center sponsored by AMC Technology WHITE PAPER: Posted: 09 May 2008 \| Published: 01 May 2008 SUMMARY: This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. TOPICS: Application Integration \| Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| Marketing \| Oracle (Product) \| PeopleSoft (Product) \| Sales \| User Experience

Oracle Siebel Integration into the Contact Center Technical Integration Brief sponsored by AMC Technology WHITE PAPER: Posted: 09 May 2008 \| Published: 01 May 2008 SUMMARY: This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. TOPICS: Application Integration \| Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| Marketing \| Oracle (Product) \| Sales \| User Experience

Great Lakes Improves Customer Service with Docusign Electronic Signature Solution sponsored by DocuSign, Inc. CASE STUDY: Posted: 28 Apr 2008 \| Published: 28 Apr 2008 SUMMARY: Learn how one company uses electronic signing to improve customer service and efficiency, acceleration the consolidation closing process and reduce mail costs. TOPICS: Application Integration \| Customer Service \| Disaster Recovery \| Document Management \| Document Management Software \| Education Industry \| Electronic Signatures \| IT Spending \| Sales Force Automation

Is Upgrading to Oracle R12 Right for Your Organization? sponsored by USi, an AT&T Company PRODUCT LITERATURE: Posted: 10 Apr 2008 \| Published: 09 Apr 2008 SUMMARY: Learn how to make the most of your Oracle software and determine whether or not upgrading to R12 is right for your business. Find answers to your tough questions and realize the benefits of upgrading. TOPICS: Application Integration \| Application Life-Cycle Management \| Business Process Management \| Oracle (Product) \| Risk Management \| ROI \| Software Implementation \| Software Upgrades

Service Oriented Architecture for Enterprise Applications sponsored by Hexaware Technologies WHITE PAPER: Posted: 10 Apr 2008 \| Published: 01 Apr 2008 SUMMARY: Learn key concepts and principles of implementing SOA for enterprise applications. Explore the promise of SOA in enterprise computing and initiatives in the area of service orientation. TOPICS: Application Development \| Application Development and Integration Services \| Application Integration \| Cost Benefit Analysis \| Enterprise Applications Software \| Enterprise Computing \| ROI \| SOA \| Web Services

How Cavium Networks Implemented Oracle Solutions to Prepare for IPO sponsored by USi, an AT&T Company CASE STUDY: Posted: 10 Apr 2008 \| Published: 09 Apr 2008 SUMMARY: Learn how you can integrate Oracle applications to improve accuracy of financial reporting and gain the flexibility to integrate those applications with the back-end systems of all its suppliers to securely exchange data. TOPICS: Accounting Software \| Application Hosting \| Application Integration \| ERP \| ERP Software \| Financial Reporting \| Manufacturing Software \| Oracle (Product) \| Outsourcing \| SMBs \| Supplier Management

Technology Audit: Cast Iron Technology Application Integration sponsored by Cast Iron Systems WHITE PAPER: Posted: 07 Apr 2008 \| Published: 01 May 2006 SUMMARY: Large-scale software solutions are complex and costly, but custom-written programs address only short-term integration issues and incur ongoing maintenance costs. In this comprehensive report you'll learn how the Cast Iron Integrati... TOPICS: Application Integration \| Deployment \| Integration \| Remote Management

Success Story - Worldspan Streamlines Contract Signing with DocuSign sponsored by DocuSign, Inc. CASE STUDY: Posted: 26 Mar 2008 \| Published: 02 Sep 2006 SUMMARY: In this case study, learn how one company was able to dramatically reduce their dependence on paper-based processes by integrating an e-signature solution with their existing software and workflows. TOPICS: Application Integration \| Contract Management \| Cost Benefit Analysis \| CRM \| Customer Satisfaction \| Document Management \| Document Management Software \| Electronic Signatures \| Sales Force Automation \| Travel Industry \| Workflow Software

Best Practices in Java Environment Performance Testing sponsored by Quest Software WHITE PAPER: Posted: 20 Mar 2008 \| Published: 01 Mar 2008 SUMMARY: This paper is concerned with providing the capability to deliver optimized and bug-free code to production, both in a proactive sense and as a response to troubleshooting issues in production. TOPICS: Application Integration \| CPM \| Integration Testing \| Performance Management \| Performance Testing

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APPLICATION INTEGRATION DEFINITION (continued): … databases and wants to continue to use them while adding or migrating to a new set of applications that exploit the Internet, e-commerce, extranet, and other new technologies. EAI may involve developing a new total view of an enterprise's business and its applications, seeing how existing applications fit into the new view, and then devising ways to efficiently reuse what already exists while adding new applications and data.

EAI encompasses methodologies …
Application Integration definition sponsored by SearchSOA.com, powered by WhatIs.com an online computer dictionary

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