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Jul 9, 2008

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IT Services
ALSO CALLED: Information Services, ICT Services, Services Industry, Data Processing Services, and Information Technology Services

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How to Define Detailed Requirements for Your Enterprise CMDB Project sponsored by Enterprise Management Associates (EMA) WHITE PAPER: Posted: 19 May 2008 \| Published: 01 Apr 2008 SUMMARY: A key challenge for those starting a CMDB project is how to define and document detailed requirements that are both appropriate and achievable. This white paper provides expert tips and a template for crafting detailed CMDB project requirements. TOPICS: Business IT Alignment \| Business Service Management \| CIOs \| CMDB \| Configuration Management \| Decision Support Systems \| Enterprise Systems \| IT Service Management \| IT Services \| Project Management \| Risk Management \| System Implementation

Improving IT Service Support through ITIL sponsored by Hewlett-Packard Company WHITE PAPER: Posted: 27 Feb 2008 \| Published: 01 Dec 2007 SUMMARY: This white paper explores the diverse benefits associated with ITIL. Learn how to integrate data by providing a comprehensive cross-tier representation for IT services. TOPICS: Change Management \| IT Infrastructure \| IT Services \| ITIL \| Security Management

EMC and Microsoft Delivering Network Aware Service Management sponsored by Microsoft WEBCAST: Posted: 28 Nov 2007 \| When: Available On Demand SUMMARY: Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues. TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

Creating a Shared Services Organization sponsored by CIO Decisions JOURNAL ARTICLE: Posted: 12 Nov 2007 \| Published: 01 Nov 2007 SUMMARY: CIO Jeff Connery created a services organization that supplies IT to two credit unions. Here he shares his rules of the road. TOPICS: Banking Industry \| Collaboration \| IT Departments \| IT Services \| Mergers and Acquisitions

A Common Core - ITIL Version 3.0 and CMMi-SVC sponsored by Wipro Technologies WHITE PAPER: Posted: 29 Oct 2007 \| Published: 01 Oct 2007 SUMMARY: Learn how the capability maturity model for services (CMMi) has evolved out of a software maturity model to share common abilities with ITIL across software development and services to bridge business and IT gaps. TOPICS: Business Process Management \| Business Process Management Software \| IT Service Management \| IT Services \| ITIL \| Operational Support Systems \| Service Level Management

Wireless Technologies and e-Learning: Bridging the Digital Divide sponsored by Intel Corporation WHITE PAPER: Posted: 20 Aug 2007 \| Published: 01 Dec 2006 SUMMARY: Information and communications technology and e-Learning platforms are vital channels for improving the quality of education. This white paper discusses how Intel is developing communications technology strategies to help bridge the digital divide. TOPICS: Architectures \| High Availability \| IT Industry \| IT Infrastructure \| IT Managers \| IT Services \| Network Management \| Systems Implementation

IDC: The Emerging IT Shift toward Business Service Configuration Management WP sponsored by Hewlett-Packard Company PRODUCT LITERATURE: Posted: 27 Jun 2007 \| Published: 01 Jun 2007 SUMMARY: Service configuration management allows organizations to closely align with business objectives such as compliance, security and cost reductions. Learn how your organization can analyze its configuration management processes to improve service delivery. TOPICS: Business IT Alignment \| Business Process Automation \| Change Management \| Configuration Management \| IT Service Management \| IT Services

ITIL: The Latest Wave in Service Management sponsored by CIO Decisions JOURNAL ARTICLE: Posted: 03 Apr 2007 \| Published: 01 Apr 2007 SUMMARY: The IT Infrastructure Library framework is all the rage in the enterprise, but many midsized companies aren't ready for its implementation challenges. TOPICS: Business IT Alignment \| CMDB \| IT Service Management \| IT Services \| ITIL \| Service Level Management

Switch from Sun sponsored by Hewlett-Packard WEBCAST: Posted: 11 Sep 2005 \| When: Available On Demand SUMMARY: Find out how qualified customers can receive anywhere from $3,000 to $300,000 of complimentary Porting/ Migration/ or Assessment Services from HP and its Partners. TOPICS: Data Migration \| IT Services \| Partnerships

Managed Services as Hewlett-Packard's Next Growth Engine: Looking beyond Revenue sponsored by Hewlett-Packard Company ANALYST REPORT: Posted: 17 Feb 2005 \| Published: 30 Nov 2004 SUMMARY: This Summit Strategies white paper provides an unbiased Strategic Outsourcing Vendor "Report Card". TOPICS: IT Services

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