| |
| Business of Information Technology > Business Processes > |
Customer Service
|
ALSO CALLED: IT Customer Support and Customer Support
DEFINITION: Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system. According
…
Definition continues below.
|
|
|
|
|
Add Customer-Service to your RSS Reader:
|
|
|
|
|
| 1 - 10 of 151 Matches | |
|
Footprint: Warehouse Management System WMS
| sponsored by Datex Corporation
WHITE PAPER:
Datex FootPrint WMS is a full-featured Warehouse Management System developed to automate any and all of the operations and tasks within a warehouse.
Posted: 23 Jul 2008 | Published: 21 Jul 2008
|
|  |
|
Bowen & Groves Honored in Fifth Annual International Business Awards(SM)
| sponsored by Bowen & Groves
PRESS RELEASE:
Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.
Posted: 22 Jul 2008 | Published: 22 Jul 2008
|
|  |
|
Gartner: Early Efforts at Web 2.0 Brokerage Will Challenge Existing Providers
| sponsored by Actuate Corporation
WHITE PAPER:
The development of Web 2.0 technologies enhances the functionality and flexibility of the Web as a content and delivery mechanism, that enable the emergence of the "community" as a market, collaborative and creative force.
Posted: 21 Jul 2008 | Published: 29 Jun 2007
|
|  |
|
Benefits and Advantages of Recording and Archiving Calls
| sponsored by Teleformix
WHITE PAPER:
ECHO digital recording solution brings a whole host of advantages, including dispute resolution, liability management, evaluation support, and more.
Posted: 11 Jul 2008 | Published: 01 Oct 2006
|
|  |
|
Winning Strategies for Customer Responsiveness - An Article from IQ Magazine
| sponsored by Cisco Systems, Inc.
TECHNICAL ARTICLE:
A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center.
Posted: 10 Jul 2008 | Published: 01 Jan 2006
|
|  |
|
Best Practices in Reconciliation: A Practical Guide for Asset Managers
| sponsored by Advent Software, Inc.
WHITE PAPER:
This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
Posted: 10 Jul 2008 | Published: 01 Jul 2008
|
|  |
|
Six Secrets for Effectively Managing a Customer Support Organization
| sponsored by EnterpriseWizard Inc.
WHITE PAPER:
Effectively managing support for even a simple product is difficult and managing support for a complex product is even tougher. This paper discusses the challenges involved in managing customer support and the key strategies for dealing with them.
Posted: 10 Jul 2008 | Published: 10 Jul 2008
|
|  |
|
Product Management & the Functional Designer: 3 Reasons It's a "Must-Have" for Successful Products
| sponsored by ZIGZAG Marketing, Inc.
WHITE PAPER:
The most absent and overlooked role in the entire product delivery cycle is the functional designer. Ironically, it may have a greater impact on the success of a product than any other role.
Posted: 10 Jul 2008 | Published: 01 Jul 2008
|
|  |
|
Datex Corporation & Best Software SLX: Saleslogix 6.2 for Customer Relationship Management
| sponsored by Datex Corporation
PRODUCT LITERATURE:
SalesLogix 6.2, delivers integrated sales, marketing, customer service and support automation solutions, SalesLogix is built with versatility to meet the unique needs of small and medium sized businesses.
Posted: 08 Jul 2008 | Published: 08 Jul 2008
|
| |
|
SageCRM: Part of the Sage Accpac Extended Enterprise Suite
| sponsored by Sage Software, Inc.
PRODUCT LITERATURE:
SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, and you can also synchronize your sales, marketing, and customer care activities across your organization.
Posted: 03 Jul 2008 | Published: 01 Jul 2008
|
|  |
|
|  |
|
| 1 - 10 of 151 Matches | |
|
| |
CUSTOMER SERVICE DEFINITION (continued): … Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system. According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004. To increase customer satisfaction, while minimizing the costs involved, many companies are turning to customer-based service applications such as Web self-service and online communities for customer-to-customer support.
Customer Service definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
|
| |
|
|
|
Free Newsletters
