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May 13, 2008

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Customer Support Software
ALSO CALLED: IT Customer Support and Customer Support

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To Get Promoted in Customer Support, Do These Five Things sponsored by Parature, Inc. WHITE PAPER: Posted: 10 Mar 2008 \| Published: 01 Mar 2008 SUMMARY: Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines. TOPICS: Business Metrics \| CRM \| CRM Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| ROI \| Succession Planning \| Training

Drive Sales Performance and Accelerate ROI on your CRM Investment with Analytics sponsored by LucidEra WHITE PAPER: Posted: 19 Feb 2008 \| Published: 19 Feb 2008 SUMMARY: Read this white paper to learn how to drive sales performance and get more out of your CRM investment. Explore how analytic applications will help you obtain actionable customer information, improve effectiveness and become proactive with your data. TOPICS: Business Intelligence \| CRM Software \| Customer Service \| Customer Support Software \| OLAP \| Real-time Analytical Software \| Reporting Software \| SaaS \| Sales Force Automation

Increase Customer Satisfaction by Understanding the Intelligent Customer Lifecycle sponsored by KNOVA Software WHITE PAPER: Posted: 31 Aug 2007 \| Published: 05 Mar 2007 SUMMARY: The customer lifecycle is as unique as each of your customers. Learn how the customer experience lifecycle can be broken out into four phases that will help you achieve greater customer satisfaction. TOPICS: CRM \| CRM Services \| Customer Satisfaction \| Customer Support Software \| eCommerce \| Knowledge Management \| ROI \| Sales \| User Experience \| Workflow Software

Automating Key Business Functions with Service Management Software sponsored by WebEx Communications, Inc. WHITE PAPER: Posted: 15 Jun 2007 \| Published: 01 Jun 2007 SUMMARY: Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs. TOPICS: Customer Support Software \| Desktop Computer Support \| IT Outsourcing Services \| IT Service Management \| Software as a Service \| Technical Support Staff

WebEx at a Glance sponsored by WebEx Communications, Inc. SOFTWARE DEMO: Posted: 12 Oct 2006 \| Published: 01 Oct 2006 SUMMARY: WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction. TOPICS: Application Deployment \| Collaborative Applications Software \| Customer Interaction Services \| Customer Service Best Practices \| Customer Support Software \| Desktop Management \| Sales Force Automation

ezSupport Pro in Action: How Does It Work? sponsored by Qualté, Inc. PRODUCT OVERVIEW: Posted: 17 Jun 2004 \| Published: 01 Jun 2004 SUMMARY:All the features and benefits of ezChat and ezSupport. Advanced report generation capabilities, measure support effectiveness, support rep response time, etc. TOPICS: Customer Support Software

Online CRM/SFA Solutions sponsored by SalesBoom Inc. PRODUCT OVERVIEW: Posted: 21 Apr 2004 \| Published: 01 Apr 2004 SUMMARY:Successful Businesses depend on creating long-lasting relationships with customers. SalesBoom will help your organization do exactly that. TOPICS: CRM Services \| CRM Software \| Customer Support Software \| Sales and Marketing Software \| Sales Force Automation

The GroupLink Approach: Collaborative Customer Engagement™ sponsored by GroupLink PRODUCT OVERVIEW: Posted: 18 Mar 2004 \| Published: 01 Jan 2004 SUMMARY:Collaborative Customer Engagement is an essential step for making your company flexible enough to do business in the global economy. TOPICS: Contact Management \| Customer Service \| Customer Support Software \| Lead Generation \| Sales and Marketing Software \| Sales Force Automation

Navigant International sponsored by Infra Corporation CASE STUDY: Posted: 04 Mar 2004 \| Published: 01 Jan 2003 SUMMARY:Navigant performed an extensive review of the market before selecting the Infra web-based service management system to support its centralized business model. TOPICS: Customer Support Software \| Help Desk Software \| ITIL \| Service Level Management

infraEnterprise sponsored by Infra Corporation BROCHURE: Posted: 25 Feb 2004 \| Published: 24 Feb 2004 SUMMARY: infraEnterprise is a 100% web-based application, designed for automating best practice IT service management processes ? Incident, Problem, Change, Configuration, Service Level and Release Management. TOPICS: Change Management (Systems) \| Configuration Management \| Customer Interaction Services \| Customer Support Software \| Help Desk Software \| IT Service Management \| ITIL \| Portals \| Self-Service Applications Software

1 - 10 of 15 Matches

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