| |
|
|
|
|
|
Add Customer-Service-Best-Practices to your RSS Reader:
|
|
|
|
|
| 1 - 10 of 18 Matches | |
|
Six Secrets for Effectively Managing a Customer Support Organization
| sponsored by EnterpriseWizard Inc.
WHITE PAPER:
Effectively managing support for even a simple product is difficult and managing support for a complex product is even tougher. This paper discusses the challenges involved in managing customer support and the key strategies for dealing with them.
Posted: 10 Jul 2008 | Published: 10 Jul 2008
|
|  |
|
Product Management - Product Usability & Its Impact on Revenue
| sponsored by ZIGZAG Marketing, Inc.
WHITE PAPER:
The holy grail of product usability is attained when your product offers such a compelling experience users feel obligated to recommend it to others, it works wonders on your top line.
Posted: 10 Jul 2008 | Published: 01 Jul 2008
|
|  |
|
Uncovering Hidden B2B Sales Potential
| sponsored by MapInfo Corporation
WHITE PAPER:
Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.
Posted: 01 Jul 2008 | Published: 01 Jul 2008
|
|  |
|
The Cold Truth about Customer Surveys: Companies want them. Customers shun them.
| sponsored by Verint Witness Actionable Solutions
WHITE PAPER:
Customer feedback solutions use short, context-sensitive, dynamic surveys to capture information from customers across all channels of contact and these solutions allow the contact center to create and modify customer surveys themselves.
Posted: 30 Jun 2008 | Published: 01 Jun 2008
|
|  |
|
Selling CRM to Your Sales Team
| sponsored by Touchtone Corporation
WHITE PAPER:
One of the most difficult, yet critical components of a CRM implementation is the selling of the CRM to the sales team, as this paper offers some advice on how to succeed in that endeavor.
Posted: 26 Jun 2008 | Published: 01 Jun 2008
|
|  |
|
The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service
| sponsored by Genesys
WHITE PAPER:
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Posted: 03 Jun 2008 | Published: 01 Apr 2008
|
|  |
|
Six Steps for Successfully Buying Customer and Service Management Software
| sponsored by High 5 Software
WHITE PAPER:
Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.
Posted: 19 May 2008 | Published: 26 Nov 2007
|
|  |
|
Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics
| sponsored by Verint Witness Actionable Solutions
WHITE PAPER:
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.
Posted: 03 Apr 2008 | Published: 01 Apr 2008
|
| |
|
Top 10 Tips on Getting Started with Speech Analytics
| sponsored by Verint Witness Actionable Solutions
WHITE PAPER:
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.
Posted: 03 Apr 2008 | Published: 01 Dec 2007
|
| |
|
Speech Analytics - Best Practices and Customer Case Studies
| sponsored by Verint Witness Actionable Solutions
WEBCAST:
This webcast explains speech analytics, a tool that gives organization the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.
Posted: 03 Apr 2008 | Premiered: Available On Demand
|
| |
|
|  |
|
| 1 - 10 of 18 Matches | |
|
| |
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.
|
| |
|
|
|
Free Newsletters
