ALSO CALLED: Self-Service and Support, Self Service and Support, Self-Service, Employee Self-service, Customer Self Support, Self-help Tools, Self Help Tools, Self Service, and Customer Self Service
CASE STUDY: Posted: 08 Apr 2008 | Published: 01 Jan 2007
SUMMARY:
Using Envinsa® from Pitney Bowes MapInfo, Cellular South has increased overall knowledge of service availability for customers and employees, drastically improving customer service and decision making across the entire company.
WHITE PAPER: Posted: 25 Mar 2008 | Published: 01 Jan 2007
SUMMARY:
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
WHITE PAPER: Posted: 19 Mar 2008 | Published: 01 Jan 2007
SUMMARY:
Learn how to improve workforce productivity and business performance by focusing on front line people processes and enhancing the strategic value of human resources (HR).
JOURNAL ARTICLE: Posted: 13 Nov 2006 | Published: 01 Nov 2006
SUMMARY:
Vancouver International Airport Authority fires up technology and transforms itself from a sluggish government-run airport to an international hub.
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
technology-specific Web sites, events and magazines
My Research History
Free Newsletters
