ALSO CALLED: User Satisfaction DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
SUMMARY:
The MAS 500 is a powerful solution for Enterprise Resource Planning, if company is experiencing increased transaction volume, implementing the MAS 500 can streamline efforts and helps achieve a customer satisfaction.
WHITE PAPER: Posted: 02 Jul 2008 | Published: 01 Jan 2007
SUMMARY:
Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
WEBCAST: Posted: 02 Jul 2008 | When: Available On Demand
SUMMARY:
John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
WEBCAST: Posted: 02 Jul 2008 | When: Available On Demand
SUMMARY:
View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
SUMMARY:
Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
SUMMARY:
This white paper reviews five best practices that can make a difference today and describes how the winners in the communications sector will be those companies that meet and exceed customer expectations.
SUMMARY:
This paper is to discover the many ways in which MapInfo Professional® solution, with its version 9.5 release, provides unique value and timesaving convenience.
WHITE PAPER: Posted: 30 Jun 2008 | Published: 01 Jun 2008
SUMMARY:
Customer feedback solutions use short, context-sensitive, dynamic surveys to capture information from customers across all channels of contact and these solutions allow the contact center to create and modify customer surveys themselves.
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