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| Business of Information Technology > Business Management > |
CRM
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ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, and Customer Care
DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer
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| 1 - 10 of 134 Matches | |
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Web 2.0: Tips for Recruiting in a New Landscape
| sponsored by iCIMS
WHITE PAPER:
Web 2.0 is a tool that can leverage emerging social media and gain a competitive advantage in an increasingly competitive business world.
Posted: 17 Jul 2008 | Published: 17 Jul 2008
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PODCAST: Web 2.0 in Action! How SAP is Leveraging Web 2.0 in CRM to Improve Customer Experience
| sponsored by SAP America Inc
PODCAST:
Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
Posted: 15 Jul 2008 | Premiered: 15 Jul 2008
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Video Telephony: Completing the Picture of Unified Communications Effectiveness
| sponsored by TANDBERG
WHITE PAPER:
Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.
Posted: 15 Jul 2008 | Published: 01 Jun 2008
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The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager
| sponsored by Teleformix
WHITE PAPER:
ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN.
Posted: 11 Jul 2008 | Published: 01 Jul 2007
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch
| sponsored by Teleformix
DATA SHEET:
ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations.
Posted: 11 Jul 2008 | Published: 01 Jul 2008
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch
| sponsored by Teleformix
DATA SHEET:
ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations.
Posted: 11 Jul 2008 | Published: 01 Jul 2008
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The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions
| sponsored by Teleformix
WHITE PAPER:
Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems.
Posted: 11 Jul 2008 | Published: 01 Jul 2007
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Advent Portfolio Exchange Demo
| sponsored by Advent Software, Inc.
SOFTWARE DEMO:
Advent Portfolio Exchange is the first solution to combine the front office CRM functions of client servicing and marketing with the back office operations of portfolio accounting and reporting into a single platform.
Posted: 10 Jul 2008 | Published: 01 Jul 2008
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2007 Asset Management Operations and Compensation Survey
| sponsored by Advent Software, Inc.
WHITE PAPER:
This 27-page Executive Summary, which presents key findings and statistical data in 30 figures, is divided into two sections: Operations & Technology and Compensation.
Posted: 10 Jul 2008 | Published: 01 Jul 2008
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Six Secrets for Effectively Managing a Customer Support Organization
| sponsored by EnterpriseWizard Inc.
WHITE PAPER:
Effectively managing support for even a simple product is difficult and managing support for a complex product is even tougher. This paper discusses the challenges involved in managing customer support and the key strategies for dealing with them.
Posted: 10 Jul 2008 | Published: 10 Jul 2008
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CRM DEFINITION (continued): … satisfaction inevitably maximizes the long-term profitability of an enterprise. Service assurance can involve quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality …
CRM definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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