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Customer Loyalty

ALSO CALLED: Customer Loyalty Programs
DEFINITION: The degree to which customers are predisposed to stay with one company and resist competitive offers.


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1 - 10 of 18 Matches
The BI Survey 7: Summary
sponsored by BOARD
WHITE PAPER: The BI Survey provides a detailed quantitative analysis of why customers buy BI tools, what they use them for, how successful they are and why they eventually abandon them.
Posted: 19 Jun 2008 | Published: 19 Jun 2008
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Striking Data Gold
sponsored by Cognos Incorporated
WHITE PAPER: Data is useful if it can be turned into knowledge, and that knowledge is useful if we can use it to make better decisions.
Posted: 10 Jun 2008 | Published: 10 Jun 2008
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Comprehensive Business Intelligence Market Study: Summary Results from the BI Survey 7
sponsored by MicroStrategy Incorporated
WHITE PAPER: The BI Survey 7, the leading independent survey of real-world BI implementations, provides unique, statistically significant insight into actual BI implementations and customer experiences with various BI products.
Posted: 09 Jun 2008 | Published: 01 Jun 2008
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Engaging B2B Customers with an Online Community - a VMware Case Study
sponsored by Jive Software
WEBCAST: Savvy industry-leading companies are leveraging online communities to attract customers, support users, and build brand loyalty. In this Webcast, learn about successful initiatives and share discoveries from VMware's thriving B2B user community.
Posted: 20 May 2008 | Premiered: Available On Demand
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Business Social Software Jeopardy!
sponsored by Jive Software
WEBCAST: What is hype and what is real, when web 2.0 technologies get implemented by large enterprises? This webcast challenges experts from Forrester Research and Forum One to answer questions on how companies are successfully leveraging online communities.
Posted: 20 May 2008 | Premiered: Available On Demand
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How to Translate Good Service into Market-Share Advantage
sponsored by Citrix Online - GotoAssist
WHITE PAPER: This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage.
Posted: 20 May 2008 | Published: 01 Jan 2007
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Communication Intelligence: Bringing Accuracy and Efficiency to Policy Production and Underwriting Automation
sponsored by Pitney Bowes Group 1 Software
WHITE PAPER: Significant automation reforms are underway at insurance carriers to make the underwriting process less error-prone and more productive,cost-effective and customer-responsive. This paper explores the new techonologies making all this possible.
Posted: 25 Apr 2008 | Published: 01 Apr 2008
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The Business Value of Social Networking Applications
sponsored by HiveLive, Inc.
WHITE PAPER: This white paper examines the development of the social networking market, provides an overview of the benefits to be derived from using social networking technologies and explores the role of social networking vendors in this critical market.
Posted: 04 Apr 2008 | Published: 01 Oct 2007
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Agile and Collaborative Design: Rally SoftwareEngages with Customers for Product Innovation
sponsored by HiveLive, Inc.
CASE STUDY: Learn how one company created an online community that improved customer collaboration and responsiveness, improved customer loyalty and gained deeper insight into customers.
Posted: 04 Apr 2008 | Published: 01 Apr 2008
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Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007
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