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| IT Services > eBusiness Services > |
Customer Interaction Services
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ALSO CALLED: CIS and Customer Relations
DEFINITION: Collaborative browsing (also known as co-browsing) is a software-enabled technique that allows someone in an enterprise contact center to interact with a customer by using the customer's Web browser to show them something. For example, a B2B customer having
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| 1 - 10 of 13 Matches | |
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Benefits and Advantages of Recording and Archiving Calls
| sponsored by Teleformix
WHITE PAPER:
ECHO digital recording solution brings a whole host of advantages, including dispute resolution, liability management, evaluation support, and more.
Posted: 11 Jul 2008 | Published: 01 Oct 2006
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Using Real-Time Information to Improve Contact Center Performance
| sponsored by Genesys
PODCAST:
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: 05 May 2008 | Premiered: 05 May 2008, 09:00 EDT (13:00 GMT)
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Speech Analytics - Best Practices and Customer Case Studies
| sponsored by Verint Witness Actionable Solutions
WEBCAST:
This webcast explains speech analytics, a tool that gives organization the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.
Posted: 03 Apr 2008 | Premiered: Available On Demand
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The Profit-Minded Contact Center: Building an ROI Case for Customer Interaction Solutions
| sponsored by Portrait Software
WHITE PAPER:
In today's competitive markets, companies must turn their contact centers into centers of profitable growth by optimizing the customer experience. Discover how to strategically optimize your contact centers.
Posted: 04 Sep 2007 | Published: 01 Jul 2007
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Treating 11 Million Customers as Individuals: How Nationwide Building Society Made Customer Relationship Management Deliver Returns
| sponsored by Portrait Software
CASE STUDY:
Nationwide needed an IT system that could support customer care across its customer-facing channels, including call centers, branches and Internet. Read this case study and see how Nationwide maximized the value of its customer interactions.
Posted: 04 Sep 2007 | Published: 01 Jul 2006
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Where's the Beef? Health Clubs Fight Member Churn
| sponsored by CIO Decisions
JOURNAL ARTICLE:
The gym called 24 Hour Fitness Lakeshore Towers in Irvine, Calif., looks more like a resort than the dank, dark facilities of yesteryear.
Posted: 06 Dec 2006 | Published: 01 Dec 2006
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WebEx at a Glance
| sponsored by WebEx Communications, Inc.
SOFTWARE DEMO:
WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction.
Posted: 12 Oct 2006 | Published: 01 Oct 2006
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InstantService Announces Version 4.0 of Its Customer Communication Solution: Includes Agent Productivity Enhancements to Increase Online Sales and Improve Customer Support
| sponsored by InstantService.com
PRESS RELEASE:InstantService, the premier provider of online customer communication solutions for sales and customer support, will unveil the latest version of its integrated chat, email management and self-help service over the weekend. Posted: 06 Jun 2004 | Published: 12 Nov 2003
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InstantService Announces Major Enhancements for Measuring Call Center Chat and Email Analytics
| sponsored by InstantService.com
PRESS RELEASE:InstantService, the premier provider of online customer service solutions for sales and customer support, today announced the addition of several major reports enhancing its integrated chat, email management and self-help service. Posted: 06 Jun 2004 | Published: 27 Jan 2004
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TeleDirect Liberation 6000
| sponsored by TeleDirect
PRODUCT LITERATURE:The Liberation 6000 is a comprehensive customer campaign management solution that enables organizations to create, launch and manage highly targeted and successful marketing and retention campaigns. Posted: 23 May 2004 | Published: 01 Jan 2003
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| 1 - 10 of 13 Matches | |
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CUSTOMER INTERACTION SERVICES DEFINITION (continued): … Collaborative browsing (also known as co-browsing) is a software-enabled technique that allows someone in an enterprise contact center to interact with a customer by using the customer's Web browser to show them something. For example, a B2B customer having difficulty placing an order could call a customer service representative who could then show the customer how to use the ordering pages as though the customer were using their own mouse and keyboard. Collaborative browsing can include e-mail, fax, regular telephone, and Internet phone contact as part of an interaction. Effectively, collaborative browsing allows a company and a customer to "be on the same page." Customer Interaction Services definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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