Customer Data Management - White Papers, Webcasts and IT downloads

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Jul 9, 2008

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IT Management > Systems Operations > Data Management >
Customer Data Management
ALSO CALLED: Customer Information Management, Customer Knowledge Management, Customer Management Data, CDM, and CKM DEFINITION: The management of customer data.

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Business Performance: Getting in Gear sponsored by Oracle Corporation WEBCAST: Posted: 07 Jul 2008 \| When: 16 Jul 2008, 10:30 EDT (14:30 GMT) SUMMARY: Attend this session to gain an overview of measurement techniques, technologies, and a framework for assessing your organization's readiness to improve performance. TOPICS: Business Intelligence \| Business Performance Management Software \| CRM \| Customer Data Management \| Data Management Software \| Information Management Software \| Knowledge Management \| Market Research

Selling CRM to Your Sales Team sponsored by Touchtone Corporation WHITE PAPER: Posted: 26 Jun 2008 \| Published: 01 Jun 2008 SUMMARY: One of the most difficult, yet critical components of a CRM implementation is the selling of the CRM to the sales team, as this paper offers some advice on how to succeed in that endeavor. TOPICS: CRM \| Customer Data Management \| Customer Service Best Practices \| Lead Generation \| Sales

Spyware ROI Calculator sponsored by Process Software, Inc. ASSESSMENT TOOL: Posted: 20 Jun 2008 \| Published: 20 Jun 2008 SUMMARY: With the help of this ROI calculator estimate how much Spyware is costing your organization. TOPICS: Customer Data Management \| ROI \| Spyware

2008 Annual Report: IT Governance, Risk and Compliance - Improving Business Results and Mitigating Financial Risk Research Report sponsored by Symantec Corporation WHITE PAPER: Posted: 17 Jun 2008 \| Published: 01 May 2008 SUMMARY: The 2008 Annual Report reveals the IT GRC maturity profiles, business outcomes, capabilities and practices that are most responsible for influencing and impacting business rewards and risks. TOPICS: Customer Data Management \| Customer Satisfaction \| Downtime \| IT Governance \| IT Managers \| Regulatory Compliance \| Risk Assessment \| Risk Management

Business Value Analysis Study: Citizens Business Bank sponsored by Symantec Corporation WHITE PAPER: Posted: 17 Jun 2008 \| Published: 01 Dec 2007 SUMMARY: This value study for Citizens is a result of The Alchemy Solutions Group conducting a Total Operational and Economic Impact (TOEI) analysis. TOPICS: Customer Data Management \| Disaster Recovery \| Email Security \| Information Security \| Network Monitoring \| Online Banking Services \| Security Management

Improving Product Data Quality and Spend Analysis through Commodity Coding sponsored by DataFlux Corporation WHITE PAPER: Posted: 16 Jun 2008 \| Published: 16 Jun 2008 SUMMARY: The DataFlux Accelerator for Commodity Coding is an innovative technology built on an easy-to-follow process, the steps in this process provide a blueprint to address product data quality issues, regardless of the originating application. TOPICS: Collaboration \| Customer Data Management \| Data Quality \| ERP \| Procurement \| Spend Management \| Supply Chain Management

OpenCDI™ Customer Data Integration on a Zero Based Platform sponsored by Infosolve Technologies, Inc. PRODUCT LITERATURE: Posted: 06 Jun 2008 \| Published: 06 Jun 2008 SUMMARY: OpenCDI™ solution that is highly efficient and cost effective, while delivering results with speed and accuracy. TOPICS: Customer Data Integration \| Customer Data Management \| Data Integration \| Data Quality \| ROI

Six Steps for Successfully Buying Customer and Service Management Software sponsored by High 5 Software WHITE PAPER: Posted: 19 May 2008 \| Published: 26 Nov 2007 SUMMARY: Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business. TOPICS: Accounting \| CRM \| Customer Data Management \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Customers \| Field Force Automation

Building an Effective Data Protection Strategy: 5 Best Practices sponsored by Vormetric WHITE PAPER: Posted: 19 May 2008 \| Published: 01 Mar 2007 SUMMARY: Check out this white paper and discover 5 best practices for building an effective data protection strategy and learn how to select the best data protection and encryption architecture for your business environment. TOPICS: Access Control \| Customer Data Management \| Data Encryption Software \| Data Encryption Standard \| Data Security \| Information Security \| Security Architectures \| Security Best Practices \| Security Policies

Enabling Compliance with the PCI Data Security Standards sponsored by Vormetric WHITE PAPER: Posted: 19 May 2008 \| Published: 01 Jan 2007 SUMMARY: Data Encryption Expert fills the gaps in your data protection efforts as an affordable and easy to implement solution to difficult compliance requirements like encryption, access control, host protection and auditing. TOPICS: Access Control \| Customer Data Management \| Data Encryption Software \| Data Encryption Standard \| Information Security \| Payment Card Industry \| Payment Card Industry Data Security Standard \| Payment Card Industry Data Security Standard Compliance \| Security Architectures \| Security Best Practices \| Security Policies

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