ALSO CALLED: Customer Experience, UX, and Web User Experience DEFINITION: The overall experience and satisfaction a user has when using a product or system.
WHITE PAPER: Posted: 09 May 2008 | Published: 01 May 2008
SUMMARY:
This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
WHITE PAPER: Posted: 09 May 2008 | Published: 01 May 2008
SUMMARY:
This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
WHITE PAPER: Posted: 09 May 2008 | Published: 01 May 2008
SUMMARY:
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
WEBCAST: Posted: 08 May 2008 | When: 21 May 2008, 12:00 EDT (16:00 GMT)
SUMMARY:
Attend this Webcast to learn about application and SOA transformation solutions that address your needs by managing and transforming your entire enterprise to optimize business services and outcomes.
HARDWARE LISTING: Posted: 07 May 2008 | Published: 01 May 2008
SUMMARY:
The TERA1100 Portal Processor enables centralized computing to span an enterprise network from the datacenter to the desktop by implementing advanced display compression algorithms and I/O bridging to guarantee a high performance user experience.
PRODUCT LITERATURE: Posted: 05 May 2008 | Published: 01 Jan 2008
SUMMARY:
The EMC Documentum Process Suite offering is part of the Documentum family of enterprise content management (ECM) software, and is tightly integrated with the Documentum Content Server and repository for its operation.
WHITE PAPER: Posted: 23 Apr 2008 | Published: 10 Jan 2007
SUMMARY:
Demand for better Web experiences have forced companies to provide complex end-user facing web applications. In this whitepaper, discover the first end-to-end solution for Web application experience management throughout the application...
SUMMARY:
This IT Download, Shunra VE Desktop, is a network simulation tool that offers a flexible way to test the performance of applications under a wide variety of current and potential network conditions.
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
technology-specific Web sites, events and magazines
My Research History
Free Newsletters
