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| Business of Information Technology > Business Management > |
CRM
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ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, and Customer Care
DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer
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Definition continues below.
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The Evolution of Integration
| sponsored by Talend
WHITE PAPER:
Over the recent years, data integration has been growing from simple data movement to complex transformation functions, and modern data integration technology now enables organizations to deploy data integration technology.
Posted: 24 Jul 2008 | Published: 01 Jan 2007
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The Return on Investment of Open Source Data Integration
| sponsored by Talend
WHITE PAPER:
Cost is often viewed as one of the major reasons to adopt open source technologies. This ROI Study looks in detail at all project costs; it helps IT organizations to assess the ROI of open source and to compare it with alternative options.
Posted: 24 Jul 2008 | Published: 01 Jul 2008
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Business Agility in a World of Brick and Mortar
| sponsored by CMiC
WHITE PAPER:
Being agile in business means having the ability to react quickly to a constantly changing landscape of customer demands, financial climates, competitors, and technologies.
Posted: 23 Jul 2008 | Published: 22 Jul 2008
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Web 2.0: Tips for Recruiting in a New Landscape
| sponsored by iCIMS
WHITE PAPER:
Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how.
Posted: 17 Jul 2008 | Published: 17 Jul 2008
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PODCAST: Web 2.0 in Action! How SAP is Leveraging Web 2.0 in CRM to Improve Customer Experience
| sponsored by SAP America Inc
PODCAST:
Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
Posted: 15 Jul 2008 | Premiered: 15 Jul 2008
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Video Telephony: Completing the Picture of Unified Communications Effectiveness
| sponsored by TANDBERG
WHITE PAPER:
Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.
Posted: 15 Jul 2008 | Published: 01 Jun 2008
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The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager
| sponsored by Teleformix
WHITE PAPER:
Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN.
Posted: 11 Jul 2008 | Published: 01 Jul 2007
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch
| sponsored by Teleformix
DATA SHEET:
ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations.
Posted: 11 Jul 2008 | Published: 01 Jul 2008
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The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions
| sponsored by Teleformix
WHITE PAPER:
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: 11 Jul 2008 | Published: 01 Jul 2007
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch
| sponsored by Teleformix
DATA SHEET:
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
Posted: 11 Jul 2008 | Published: 01 Jul 2008
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CRM DEFINITION (continued): … satisfaction inevitably maximizes the long-term profitability of an enterprise. Service assurance can involve quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality …
CRM definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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