| |
| Software > Applications Software > Enterprise Applications Software > Contact Center Software > |
Contact Center Workforce Management Software
|
ALSO CALLED: WFM Software and Workforce Scheduling Software
DEFINITION: Software that allows contact center managers to effectively balance work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
|
|
|
|
|
Add Contact-Center-Workforce-Management-Software to your RSS Reader:
|
|
|
|
|
| 7 Matches |
|
Six Secrets for Effectively Managing a Customer Support Organization
| sponsored by EnterpriseWizard Inc.
WHITE PAPER:
Effectively managing support for even a simple product is difficult and managing support for a complex product is even tougher. This paper discusses the challenges involved in managing customer support and the key strategies for dealing with them.
Posted: 10 Jul 2008 | Published: 10 Jul 2008
|
|  |
|
Success Story: Communications - AT&T
| sponsored by Genesys
CASE STUDY:
The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
Posted: 19 May 2008 | Published: 01 May 2008
|
|  |
|
N-Focus Product Tour: Call Center Analysis
| sponsored by Netlert Communications, Inc.
SOFTWARE DEMO:N-Focus provides critical insights into your call center operations. Posted: 31 Aug 2004 | Published: 31 Aug 2004
|
| |
|
N-Focus
| sponsored by Netlert Communications, Inc.
PRODUCT OVERVIEW:N-Focus is a truly unique software solution that gives you valuable insight into the operations of your call center. Posted: 31 Aug 2004 | Published: 01 Aug 2004
|
| |
|
Voice Print Redefines Screen Recording: Voice Print International Redefines Screen Capture Standards
| sponsored by Voice Print International, Inc.
PRESS RELEASE:Voice Print International (VPI), a world leader in digital voice and data recording and quality assurance solutions, today announced the general availability of its Activ! View application for customer-centric screen capture. Posted: 06 Jul 2004 | Published: 11 Feb 2003
|
| |
|
Activ! View - Screen Capture Software
| sponsored by Voice Print International, Inc.
PRODUCT OVERVIEW:Voice Print's Activ! View screen capture software provides the supervisor real-time visual status of each agent. Posted: 06 Jul 2004 | Published: 01 Jun 2004
|
| |
|
Activ! IQ - Call Center Quality Monitoring Software
| sponsored by Voice Print International, Inc.
PRODUCT OVERVIEW:Voice Print's Activ! IQ call center quality monitoring software application gives you insight regarding the most pressing issues facing contact centers today - customer service and agent effectiveness. Posted: 06 Jul 2004 | Published: 01 Jun 2004
|
| |
|
|  |
| |
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.
|
| |
|
|
|
Free Newsletters
