Why You Should Take a Holistic Approach to ITIL and Service Support
| sponsored by BMC Software, Inc
WHITE PAPER:
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 18 Jun 2009 | Published: 15 Jun 2009
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Ride the Express Lane in the Journey to Speed ITIL® Adoption
| sponsored by BMC Software, Inc
WHITE PAPER:
The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...
Posted: 18 Jun 2009 | Published: 15 Jun 2009
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A Three-Step Framework for Increasing ROI, Reducing Risk, and Lowering Costs by Automating IT Change Management
| sponsored by Hewlett Packard and Intact Technology
WHITE PAPER:
This white paper will outline the processes and tools your organization needs to address the challenge of change chaos and evolve beyond ITIL-based change management to change automation. Read on to learn more about change management, decrease complexity, gain availability, and have a strong return on investment (ROI).
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
| sponsored by BMC Software, Inc
WHITE PAPER:
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: 17 Jun 2009 | Published: 15 Jun 2009
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Seven Requirements for Balancing Control and Agility in the Virtual Environment
| sponsored by BMC Software, Inc
WHITE PAPER:
Unparalleled agility is the promise of virtualization. But managing change, staying compliant, and preventing virtual sprawl are just a few of the challenges you could face before you reap the rewards. VMware joined us recently to co-author 7 must-read tips for striking the perfect balance in your virtual environment.
Posted: 17 Jun 2009 | Published: 15 Jun 2009
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FICO Blaze Advisor® 6.5
| sponsored by FICO
ANALYST REPORT:
Download this analyst report and discover how Blaze Advisor provides a high-performance runtime environment for .NET, Java, Service Oriented Architecture (SOA), or legacy applications and features strong change management through its rules repository.
Posted: 16 Jun 2009 | Published: 01 Oct 2008
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Introduction to Virtualization E-Book, Chapter 2: Optimizing Server Virtualization
| sponsored by Hewlett Packard Company and Intel
EBOOK:
Server sprawl and underutilization problems plague many data centers, with applications being assigned to a server that rarely uses any more than 5% to 10% of its computing capacity. This e-book explains optimizing server virtualization and server management and can help optimize a virtual server deployment.
Posted: 12 Jun 2009 | Published: 19 Feb 2009
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Becoming Proactive In Application Performance Management
| sponsored by Compuware Corporation
WHITE PAPER:
Compuware Corporation commissioned Forrester Consulting to survey 389 global technology decision-makers actively involved in application performance management (APM) to assess the effectiveness of their processes and the technologies they employ. This paper has the results.
Posted: 10 Jun 2009 | Published: 09 Jan 2009
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Datacenter Best Practices
| sponsored by Compuware Corporation
WHITE PAPER:
In this paper, we'll examine - in datacenter operations that involve the integration of mainframe, distributed and web-based systems - how Application Performance Management influences, and is influenced by, the generally more structured tools and processes available on the mainframe.
Posted: 10 Jun 2009 | Published: 10 Jun 2009
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Whitelisting Your Way to NERC CIP Compliance
| sponsored by Bit9, Inc.
WEBCAST:
Unauthorized software can compromise the security and stability of the country's utilities systems. Join us for this Web seminar where we will share best practices for achieving NERC CIP compliance and increased security, including understanding how to deploy proactive enforcement to stop malware and prevent unauthorized change.
Posted: 10 Jun 2009 | Premiered: Available On Demand
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Application Whitelisting: What Is It and When Do You Need It?
| sponsored by Bit9, Inc.
WEBCAST:
This webinar discusses the problems being solved by application whitelisting - such as Malware, unauthorized software installations and unlicensed software - as well as the fundamentals of whitelisting and its solutions.
Posted: 10 Jun 2009 | Premiered: Available On Demand
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The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them
| sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER:
This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.
Posted: 10 Jun 2009 | Published: 09 Jun 2009
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Numara Track It! - Change Management Webinar
| sponsored by Numara Software
WEBCAST:
The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
Posted: 08 Jun 2009 | Premiered: Available On Demand
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Visual Studio Team System: Why It's a Good Investment in Today's Challenging Economy
| sponsored by Microsoft
VIDEO:
In this video from expert Michael Vincent, learn how to stay on track with your current projects to reduce project failure.
Posted: 08 Jun 2009 | Premiered: 08 Jun 2009
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IBM Optim Database Administrator
| sponsored by IBM
PRODUCT LITERATURE:
Learn how IBM information management software can assist you in managing change in dynamic application and database environments.
Posted: 08 Jun 2009 | Published: 08 Jun 2009
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Presentation Transcript: Refreshing IT Infrastructure with the Xeon Processor 5500 Series
| sponsored by Intel Corporation
PRESENTATION TRANSCRIPT:
In this transcript, learn what key points an organization looks at when thinking about a technology refresh. Gain insight into the value proposition of refreshing IT infrastructure with the Xeon Processor 5500 series and how it is essential for meeting performance, reliability and flexibility requirements
Posted: 08 Jun 2009 | Published: 08 Jun 2009
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Structured Planning Leads to Better Business Performance
| sponsored by Oracle Corporation
WHITE PAPER:
This paper contains the survey results of senior finance and IT executives and reveals companies that have adopted clearly defined, well-structured, repeatable processes for strategy setting, business planning, and decision making are more able to make well-informed and timely decisions in response to internal and external changes.
Posted: 05 Jun 2009 | Published: 05 Jun 2009
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Culture Change Considerations Due to Unified Communications
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This IDC Insight provides an overview of the culture change considerations that end users should consider before adapting a UC solution.
Posted: 03 Jun 2009 | Published: 05 Dec 2008
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Five CIO Challenges Addressed by Better Change Management
| sponsored by IBM
WHITE PAPER:
In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: 29 May 2009 | Published: 01 Mar 2008
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IPControl - Automated IP Address Management & DNS/DHCP Server Configuration
| sponsored by BT Diamond IP
SOFTWARE LISTING:
IPControl is a next-generation software system that enables service providers and enterprises to dramatically improve their IT infrastructure operational efficiency and service levels by automating IPAM and DNS/DHCP server configuration.
Posted: 27 May 2009 | Published: 01 Mar 2008
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Reduce Network Firefighting: Integrate Fault, Performance, and Configuration Management
| sponsored by SolarWinds, Inc.
WEBCAST:
Join SolarWinds Head Geek, Josh Stephens, as he discuss best practices for combining fault, performance, and configuration management into a single, unified approach for improving the overall health and efficiency of your network.
Posted: 21 May 2009 | Premiered: Available On Demand
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The Business Case for WEO (Web Experience Optimization)
| sponsored by FatWire Corp.
WHITE PAPER:
This independent report from Yphise research highlights the business case for WEO (Web Experience Optimization), examining key benefits and comparing leading WEO solutions.
Posted: 07 May 2009 | Published: 01 Mar 2009
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Why VirtualWisdom When You Have Other Monitoring Tools?
| sponsored by Virtual Instruments
WHITE PAPER:
This white paper highlights the key benefits and unique features of Virtual Instruments' VirtualWisdom solution designed to identify and correct SAN infrastructure issues.
Posted: 04 May 2009 | Published: 04 May 2009
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Performance Tuning for Mission-Critical Database Applications
| sponsored by Quest Software
WHITE PAPER:
Quest SQL Optimizer for Oracle maximizes PeopleSoft's performance by focusing on the factors responsible for database inefficiencies such as SQL statements, indexes and database changes. Learn what using Quest SQL Optimizer and Quest's methodology for optimal performance can do for your PeopleSoft applications.
Posted: 04 May 2009 | Published: 04 May 2009
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SearchCIO.com ebook: Unlock Outsourcing Potential and Change
| sponsored by Accenture
EBOOK:
The key to unlocking outsourcing potential lies in targeting the right projects, choosing your suppliers wisely and then managing them with an eye on economic conditions at that global site. Here's a step-by-step plan for optimizing savings.
Posted: 04 May 2009 | Published: 04 May 2009
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