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| IT Management > Systems Design and Development > Systems Implementation > Systems Integration > |
CTI (Computer Telephony Integration)
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ALSO CALLED: Computer Telephony Integration, Computer Telephone Integration, Computer-Telephony Integration, Telephone Computer Integration, Integration, and Computer Telephony
DEFINITION: CTI ( computer-telephony integration), or sometimes simply "computer telephony," is the use of computers to manage telephone calls. The term is used in describing the computerized services of call centers, such as those that direct your phone call to the right department at a business you're
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Definition continues below.
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Podcast: Intelligent Branch Office Communication Strategies
| sponsored by Avaya Inc.
PODCAST:
Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions.
Posted: 26 Jun 2008 | Premiered: 26 Jun 2008
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E-Guide: Unified Communications: A Practical Approach
| sponsored by Avaya Inc.
EDITORIAL RESOURCE GUIDE:
In this exclusive E-Guide, Gary Audin provides expert in-depth tips for making a smooth transition to unified communications.
Posted: 20 Jun 2008 | Published: 20 Jun 2008
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Success Story: Communications - AT&T
| sponsored by Genesys
CASE STUDY:
The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
Posted: 19 May 2008 | Published: 01 May 2008
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Simplifying Contact Center Technology
| sponsored by Oracle Corporation
WHITE PAPER:
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization???s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006
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The Face of the Call Center Business Is Changing
| sponsored by DialResults
PRODUCT LITERATURE:
DialResults predictive dialer system has been designed for the next generation of contact centers, and the new breed of contact center professional.
Posted: 30 Jun 2004 | Published: 01 Jan 2003
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Call Center Software
| sponsored by DialResults
PRODUCT OVERVIEW:Call Center Software has offered professionals in the call center industry advanced, leading-edge call center software, auto dialer technology, predictive dialers and CTI predictive dialing solutions. Posted: 19 May 2004 | Published: 01 May 2004
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VoiceGenie: Enterprise Solutions
| sponsored by VoiceGenie Technologies Inc.
BROCHURE:VoiceGenie provides corporate enterprises and call centers with a wide range of end-to-end solutions comprised of flexible platforms, tools, and industry-proven packaged. Posted: 18 May 2004 | Published: 01 May 2004
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NeXusPoint™: Technical Specifications
| sponsored by VoiceGenie Technologies Inc.
DATA SHEET:NeXusPoint™ Technical Specifications include: Advanced Call Control, recognition from recordings, saved utterances, outbound calling, advanced audio playback, external eventing interface, and more. Posted: 18 May 2004 | Published: 18 May 2004
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NeXusPoint
| sponsored by VoiceGenie Technologies Inc.
DATA SHEET:NeXusPoint™ is an open, standards-based VoiceXML framework for the development and deployment of on-premise or hosted speech and touch-tone services. Posted: 18 May 2004 | Published: 18 May 2004
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Predictive Dialers for Your Call Center
| sponsored by DialResults
PRODUCT OVERVIEW:Predictive dialers by DialResults use the latest innovative call center software and CTI technology. Posted: 05 Apr 2004 | Published: 01 Jan 2004
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CTI (COMPUTER TELEPHONY INTEGRATION) DEFINITION (continued): … calling. It's also sometimes used to describe the ability to use your personal computer to initiate and manage phone calls (in which case you can think of your computer as your personal call center). CTI applications provide the ability to do one or more of the following: |
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