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| Business of Information Technology > Business Management > |
CRM
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ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, and Customer Care
DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer
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Definition continues below.
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Salesforce.com™ CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER: Posted: 09 May 2008 | Published: 01 May 2008
SUMMARY:
This technical integration brief explains how the Salesforce.com CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from...
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SAP™ CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER: Posted: 09 May 2008 | Published: 01 May 2008
SUMMARY:
This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
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Microsoft Dynamics™ CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER: Posted: 09 May 2008 | Published: 01 May 2008
SUMMARY:
This technical integration brief explains how the Microsoft Dynamics CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software f...
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Oracle PeopleSoft CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER: Posted: 09 May 2008 | Published: 01 May 2008
SUMMARY:
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
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Oracle Siebel Integration into the Contact Center Technical Integration Brief
sponsored by AMC Technology
WHITE PAPER: Posted: 09 May 2008 | Published: 01 May 2008
SUMMARY:
This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
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Informatica Data Migration Guidebook: Research, Best Practices and ROI
sponsored by Informatica
WHITE PAPER: Posted: 09 May 2008 | Published: 01 Jan 2008
SUMMARY:
This guidebook is designed to help companies identify and understand the benefits of using Informatica for data migration and ways to maximize those benefits.
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Get the Facts on Information Availability: Essential Data Protection, Recovery and Resiliency for Banks
sponsored by Vision Solutions
WHITE PAPER: Posted: 09 May 2008 | Published: 01 Jan 2007
SUMMARY:
The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime.
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IBM pureXML for SOA: Unlocking the Business Value of Information
sponsored by IBM
WHITE PAPER: Posted: 09 May 2008 | Published: 01 Jun 2007
SUMMARY:
XML has emerged as an important driver for SOA-enabled business agility and growth because it is not tied to any specific platform, language or system.
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Microsoft Dynamics CRM Online Webcast
sponsored by Microsoft
WEBCAST: Posted: 07 May 2008 | When: Available On Demand
SUMMARY:
Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help?
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ESG Report - Thought Leadership Series: Data Management Challenges in the Internet Computing Era
sponsored by Brocade Communications Systems, Inc.
WHITE PAPER: Posted: 05 May 2008 | Published: 01 Apr 2008
SUMMARY:
No longer primarily concerned with blockbased, transactional data, new IT initiatives must deal with a new breed of data--one that is almost exclusively file-based.
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CRM DEFINITION (continued): … satisfaction inevitably maximizes the long-term profitability of an enterprise. Service assurance can involve quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality …
CRM definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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