ALSO CALLED: eCRM Services DEFINITION: Services that include strategy formulation, software selection, software implementation, business process improvement, team/end-user training, and deployment.
WHITE PAPER: Posted: 31 Aug 2007 | Published: 05 Mar 2007
SUMMARY:
The customer lifecycle is as unique as each of your customers. Learn how the customer experience lifecycle can be broken out into four phases that will help you achieve greater customer satisfaction.
DATA SHEET: Posted: 17 Feb 2004 | Published: 01 Jan 2002
SUMMARY:Cerado’s win and loss service contacts every one of your sales reps after every quarter with an easy-to-complete survey regarding the deals that were won, lost, or slipped out of the quarter.
PRODUCT OVERVIEW: Posted: 17 Feb 2004 | Published: 01 Jan 2004
SUMMARY:A large part of Cerado’s value comes from enabling a repeatable process for capturing, managing, and disseminating win/loss information that augments, not hinders, your existing sales process.
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